Yesterday, Microsoft opened the door for the first Xbox One buyer from New Zealand, and from midnight, the console was on sale in stores in 13 countries. According to a statement by a manager, it’s almost certain that the Xbox One will beat the PS4 once again and lead the market. In some countries, the preorders shipment consumed the inventories and gamers will have to wait for a while. Additionally, Microsoft reported that 1 million units have already been sold in the first 24 hours, setting the PS4 sales record level whose 1 million consoles were sold on day one.

Last night in Redmond, Washington, the Xbox One wrote another history and surpassed first-day sales of its predecessor, the Xbox 360. The pre-orders were “unprecedented” despite some criticism received — particularly the requirement of a permanent connection to the Internet — in some cases, even though the shops weren’t able to meet the demand of users. According to a Microsoft executive, it’s the “biggest launch ever.”

In response, Microsoft doesn’t want to disappoint its fans and is working hard to deliver the console to retail partners. The Redmond giant is likely to accommodate all orders by Christmas and like to apologize in advance for the longer wait than expected.

On the other hand, the Microsoft Store availability isn’t expected before December 16. Although, you can order on, but you’ll have to wait until December 4. Moreover, it’s advised to follow Twitter for the real-time availability in stores.

Here’re some useful insights about the Xbox One in the first 24 hours since its release:

  • Over 60 million zombies killed in Dead Rising 3;
  • More than 3.6 million miles traveled in Forza Motorsport 5;
  • More than 7.1 million combos in Killer Instinct;
  • More than 8.5 million of enemies defeated in Ryse: Son of Rome;
  • 4.3 million Points earned in Xbox Fit Fitness;

If the launch of PlayStation 4 has had several problems of flawed units, the Xbox One seems not to be outdone. Some of the gamers and reviewers have also received retail units that aren’t fully operational. In fact, they reported a problem with Blu-Ray player that appears to be completely dead.

At the moment, it’s difficult to quantify the extent of the problem, but in many cases the Blu-Ray player prevents you from installing and play the games appropriately. After inserting the disc, the player makes a rattling noise, suggesting a kind of hardware problem, not software. And, the problem could be related to the lens — maybe defective — or an improper alignment of the disc inside the player.

Microsoft is taking the problem seriously and issued a statement, “The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.”

The promise by Microsoft shows the company is taking care of their customers and understanding what drives customer satisfaction.