Home Technology Apple starts iPhone 5 sleep/wake button replacement program

Apple starts iPhone 5 sleep/wake button replacement program


Having problems with that dastardly little sleep (on-off) button on your iPhone 5? Tell it to Apple! Recently, it was discovered that any models made through March 2013 might’ve an unresponsive button (or function intermittently) on the top of the smartphone, and Apple is offering to fix it for free.

According to Apple, a small number of the devices have run into the issue. It’s unknown how many units were shipped with the problem, but if the user reports the issue, Apple will provide the no-cost service. The replacement program has already started in US and Canada, and will launch in other countries on May 2.

If you are one of those experiencing the problem, go onto Apple’s website and click on Support. From there, select iPhone from the list of devices. At the bottom right corner of the screen, there will be a box that says “iPhone 5 Sleep/Wake Button Replacement Program”. Click on “Learn more”. This will provide you with all the information you need to fix the issue. You can type in your iPhone’s serial number to find out if it qualifies for replacement. You’ll find the serial number in Settings on your iPhone. Click Settings > General > About to get your serial number.

If it is confirmed that there is indeed an issue with the sleep button, users can take it to an Apple store or ship it in to have it fixed for free. An Apple store in California even offers a loaner iPhone until your device is returned. Make sure you back everything up to iCloud before you send it back. You must also turn off ‘Find my iPhone’ and erase all the content before it is given to Apple.


Apple rarely offers repair services like this. The company is known to put a lot of emphasis on engineering and design. The last large-scale issue was the 2010 “Antennagate” problem with the iPhone 4, where users reported signal loss if the iPhone was held in a certain way. Apple offered case replacements for this issue.

Apple discontinued the iPhone 5 in September 2013. The iPhone 5c and 5s, which were released on September 20, 2013, succeeded it. The iPhone 6 is expected to release later this year, likely in September. It’s rumored to have two model sizes: 4.7 inches and 5.5 inches. However, a rumored issue with finding the right battery for the 5.5-inch model might push the release back to 2015. Apple’s green energy stance and efforts, as seen in their recent ad narrated by Tim Cook, will likely have an impact on the design and efficiency of the iPhone 6. Apple has put a strong, green emphasis on what materials are used in all of their products.

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He loves to share his thoughts via Internet. Associate writer at Inferse.com, his prime focus is to review latest cameras and smartphones. He is the official photographer at Inferse.