Google’s increased its Glass RAM but also its criticism. There’ll be no free swap upgrades for early Glass explorers to the 2GB RAM model.
Sony, Samsung, LG, and even HTC have been criticized this year for their constant upgrades. A Galaxy S5 customer felt good about his or her buy until the “Galaxy S5 Prime” was rumored. HTC One M8 customers had the same feeling – until the HTC One M8 Prime was rumored. We’ve yet to see the prime HTC One M8, but if it emerges, some will be upset. Of course, carriers won’t allow you to come in and simply transfer your number over to the “Prime” device. Samsung made it easy on customers: the company declined to introduce its Galaxy S5 LTE-Advanced version outside of its own home country, Korea, so as to not cannibalize international sales.
Google’s now in line to face some harsh criticism from early Glass explorers. The company introduced some nice updates to Glass yesterday, including a new Viewfinder mode that brings up your Glass camera (allowing you to take pictures with voice command, “Ok, Google, take a picture”) as well as Google Now cards for your parking space and your car location in the parking lot. These improvements will make life easier for Glass wearers, but Google may now face the backlash for some upgrades. According to new comments from Glass users, a number of early Glass adopters are upset over Google’s new spec bumps. The reason? They won’t be able to get a free upgrade from their current devices with 1GB RAM to the new Glass models that’ll sport 2GB of RAM and increase multitasking capabilities.
One early Glass adopter wrote in to Google, making fun of Google’s announcement title: “Shouldn’t the title [of the post] be ‘Thanks to you Glass just got better…for everyone EXCEPT you’?” Another individual ordered his 1GB Glass model just two hours before Google made the announcement yesterday. A Glass developer expressed his discontent in a number of words that echo the sentiments of most commenters:
“It seems like the high-ups at Google have decided not to swap out current models that current Explorers have. I sincerely hope that this changes. The people that joined the explorer program did so because they trust (ed) Google enough to drop $1500 on an experience they couldn’t get anywhere else. We wanted to be the individuals that brought this experiment to the masses. We gave our honest feedback to help improve the product because we knew it would make a better end product that everyone could enjoy. Now there is a gap that has been created, and those of us that helped shape Glass into what it’s become are left out in the cold. We ask that Google reflects on what it asked of people when the explorer program went live.”
Another commenter expressed his discontent with Google’s response because he said that the explorers aren’t consumers, but developers. Google will require the explorers to continue testing Google Glass, all while forcing them to keep their current models and provide new 2GB RAM models for newbies.
At any rate, Google Glass explorers aren’t alone. Early Nexus 5 users were jilted when Google decided to tweak its front-facing speakers on the Nexus 5 back in December, and T-Mobile’s new music-streaming service will only be free for new unlimited data customers – and, out of those new customers, only the highest-paying, new $80 a month customers qualify (the old $70 unlimited data customers don’t). The world isn’t fair, but that’s just the way it is. It doesn’t make your 1GB Glass model inferior, but it doesn’t make you feel good, either.