Apple has been ordered to face a federal lawsuit for the vanishing text messages that users who switched from an iPhone to Android running phones. Yesterday, the company created a web-based tool to correct. The problem is that text messages were getting lost in space when a user switched from an iPhone to an Android phone, and it was a problem that persisted for many users for a period before they finally were able to have it resolved by getting their entire iMessage account disabled.
The issue ultimately stems from users not disabling iMessage before they activate their new phone, and it’s an issue within the confines of the Apple iMessage system that prevent future messages, like text messages, from getting through the system to the users new phone. These particular charges stem from the plaintiff Adrienne Moore, who experienced this problem in April, when she switched from an iPhone 4 to a Samsung Galaxy S5. She claims that Apple failed to disclose how the message system would interact with a user who switched from iOS to Android, and how it would impact the sending and receiving of messages.
She’s seeking class-action status and unspecified damages at the moment, and according to the representation she has had to this point – their claim is that Apple not only obstructed “countless” messages from being delivered, but that the company also disrupted her service contract with her wireless service provider.
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Apple responded to the claims and said, “Apple takes customers satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should.” Since the launch of the iPhone 6 and 6 Plus the company has been hit with a series of issues and legal battles. It remains to be seen what the company is going to do moving forward – whether they will settle before it makes it to court, or fight it beforehand – but many are waiting to see just how many more individuals were impacted by this issue.
Apple created an online tool that went live to help people who have had the issue, but it’s clear that the issue has been present for some time – possibly a year or more, and that legal action was a distinct possibility after the web-tool went live.