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How to Fix the Microsoft Store When It Displays a Black or White … – MUO – MakeUseOf

The Microsoft Store is a lot more difficult to use when it doesn’t display anything. Get it fixed again with this guide.
If you’re looking for a new app to install on your Windows computer, chances are you’re using Microsoft Store.
Microsoft Store has the advantage that every listed app is certified by Microsoft, so there’s no chance of hidden malware or virus. Also, you can download movies and TV shows.
But if the store is displaying a white or black screen, you will not be able to get any new apps or movies. However, you can easily get back Microsoft Store functionality by going through the steps below.
Microsoft Store showing a black or white screen might be due to a temporary glitch. In this case, restarting the app should be enough to fix it.
Once you close Microsoft Store, press Ctrl + Shift + Esc to bring up Task Manager. Then, open the Processes tab. Right-click Microsoft Store and select End task to close any process that might be running in the background.
Open Microsoft Store again and check if it’s now working.
If you're encountering a lot of glitches that go away after a restart, you might be leaving your PC on for too long. Check out these reasons why you should turn off your PC every night for some inspiration.
There might be nothing wrong with Microsoft Store, but you’re simply having an internet connectivity problem. If you’re dealing with an unstable WiFi connection or downloading a large file, Microsoft Store might display a black or white screen.
If possible, access the store from a different device. If everything works as usual, the problem is limited to your computer.
Every time you run into an issue on your Windows computer, try running the corresponding troubleshooter. These tools are designed to fix any generic issues that you may encounter.
So, for any trouble regarding the Microsoft Store, you should run the Windows Store Apps troubleshooter. Here’s how to do it:
Windows will search for any issues and fix them automatically. Once the process is complete, try to launch Microsoft Store again.
Like most apps, Microsoft Store uses cache to improve performance. But if the app’s cache somehow gets corrupted, you’ll run into all sorts of issues, including Microsoft Store displaying a black or white background every time you open the app. In this case, deleting the cache should fix the problem.
Press Win + R to bring up a Run dialog. Then, type wsreset.exe, and press Shift + Enter to run the command with administrative rights.
This should open a blank Command Prompt window for several seconds. Once it deletes the cache, Windows will close Command Prompt and launch the Microsoft Store app.
There’s a chance that Microsoft Store isn’t working as usual due to corrupt or damaged system files. To fix the issue, you should run the Windows System File Checker tool.
First, launch Command Prompt with administrative rights. Then, type sfc/ scannow and press Enter.
Make sure you don’t close the Command Prompt window until the scan is complete. Windows will search and automatically replace any corrupt or damaged system files.
Microsoft Store servers must be synced with your system, so everything works properly. If your computer’s time and region, Microsoft Store will show a black, white, or even blue screen.
Go through the below steps to change the Windows region:
Also, you can manually change Windows date and time settings.
If you couldn’t get Microsoft Store to work using the above solutions, you should re-register the app through PowerShell. The process is quite easy and fast.
First, launch PowerShell with administrative rights. If you don't know how to do this, refer to how to open PowerShell with administrative rights.
Then, copy the Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"} command, and press Enter to run it.
If Microsoft Store showing a black or white screen isn’t the only problem you noticed, there might be some deep corruption within your system files. In this case, you could try to factory reset your Windows PC. This will revert it back to its factory settings, so make sure you back up all essential data.
It can be frustrating when you need to install a new app, but Microsoft Store isn’t working. Instead of looking for the same app on not-so-trustworthy websites, you can use the above solutions to fix Microsoft Store.
But if you can’t find a specific app, there are several websites where you can download apps without compromising your system security.
Razvan has always been passionate about technology, which led him to graduate with a Bachelor’s degree in Engineering. Having left the corporate world, he joined the MUO team in 2021. Now, he focuses on troubleshooting guides and tips that improve the experience readers have with their devices.