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HBO Max crashed repeatedly for many viewers during the premiere of its highly anticipated “Game of Thrones” prequel, forcing some to create new user profiles to circumvent the issue.
The website Downdetector chronicled thousands of outages shortly after “House of the Dragon” began Sunday at 9 p.m. Eastern. The streaming platform confirmed that the problem appeared to be concentrated among viewers using an Amazon Fire TV Stick, a streaming device that allows viewers to watch movies and television programs from popular streaming apps such as Netflix and Hulu.
“House of the Dragon is being successfully viewed by millions of HBO Max subscribers this evening,” HBO said in a statement provided to multiple media outlets Sunday. “We’re aware of a small portion of users attempting to connect via Fire TV devices that are having issues and are in the process of resolving for those impacted users.”
An Amazon spokesperson said Monday evening that the issue had been resolved.
“There was an issue with the HBO Max app which affected a small number of users attempting to watch House of the Dragon on a subset of Fire TV devices,” the Amazon spokesperson said. “We’ve worked with HBO to resolve it, and HBO has pushed out a fix resolving the issue.”
The technical hiccup coincided with the arrival of one of the most hotly awaited TV programs in years. “House of the Dragon” is a prequel to HBO’s blockbuster “Game of Thrones” series, which is based on the medieval fantasy series “A Song of Ice and Fire.”
“Game of Thrones” became a television and pop culture giant by serving viewers drawn-out palace intrigue punctuated by violence and sex. The show was known to shock viewers by abruptly killing off main characters. But its final season in 2019 was criticized by some longtime fans who thought it had been rushed to a close.
The prequel, helmed by different directors than its predecessors, could provide a comeback of sorts for HBO. It also comes just a week before its competitor Amazon Prime plans to premiere “The Rings of Power,” a new cinematic installment to the Lord of the Rings franchise. (Amazon founder Jeff Bezos owns The Washington Post.)
The Sunday night glitch rankled some viewers, who gave voice to their frustrations on social media. “App is crashing. Very disappointing,” wrote Carly Kempler.
Several viewers found that HBO Max would appear to start the show by playing a trailer advertising the network’s exclusive content, according to accounts documented on social media. But then the user would be suddenly taken back to the Amazon Fire TV home screen as the app suddenly exited. This would happen repeatedly.
The network suggested various fixes through its Twitter account, including going into a different show and turning off subtitles, or uninstalling and reinstalling the app.
Some users found Sunday night that they could navigate around the problem by creating a new profile name and accessing the show that way.
Apparently you have to crate a new user on your hbo max account and it works fine