The launch of Apple’s iPhone 14 range has not gone to plan, with sales of non-Pro models underwhelming and an unusually high number of bugs. And now Apple has confirmed yet another problem impacting the range.
In a memo sent to authorized retailers, first seen by MacRumors and which I have subsequently seen and verified via an Apple partner, Apple has acknowledged a widely reported bug with SIMs. Affected iPhone 14 models display a “SIM Not Supported” error message, then the phones freeze, rendering them unusable until they are hard reset. But there is some good news.
Problems for iPhone 14 and iPhone 14 Pro buyers continue to mount…
In the memo, Apple states it is investigating the problem, and while a fix still awaits, the company did confirm the issue is not hardware-related. This means it can be fixed by software, so a recall of impacted iPhone 14 models will not be required. Until a fix arrives, Apple recommends that iPhone 14 owners try waiting because, in some cases, the error message will disappear, and the phones become responsive again.
That said, Apple does warn against hard resetting your new phone, which has been the most popular course of action. Instead, you should take your iPhone 14, iPhone 14 Plus, iPhone 14 Pro or iPhone 14 Pro Max to an Apple Store or authorized retailer for assistance.
For now, confusion surrounds the problem because iPhone models sold in the US do not have a physical SIM card slot. Consequently, it is unclear whether the issue is limited to eSIM or simply a software bug that has nothing to do with the SIM/eSIM malfunctioning.
Either way, this is just the latest in a long line of problems to hit the iPhone 14 range, including iMessage and FaceTime authentication errors, CarPlay and data migration bugs, random reboots, glitches with the Dynamic Island, Lockscreen and high battery drain — the latter of which appears to be impacting a lot of older iPhones as well after updating to iOS 16.
So if you plan to upgrade to an iPhone 14 model, my advice is to wait until Apple has resolved more of these issues. The first market is iOS 16.1, which launches in late October and should come with a lot of fixes. Until then, Apple has its work cut out.
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