Home Latest News WhatsApp not working? How to fix the messaging app – Pocket-lint

WhatsApp not working? How to fix the messaging app – Pocket-lint

WhatsApp can be a little flaky sometimes – these steps could help you fix it.
WhatsApp is a pillar of social media for many people, making it super easy to keep in touch with groups and individuals in message threads that might go back years and years.
However, it can also sometimes be a little flaky and if your WhatsApp isn't working there could be a long list of reasons behind the hitches. Whether it's a matter of connectivity, caching, app closing or more, we've got a series of tips that can help you get things working again.
If your phone is feeling a bit laggy and your WhatsApp is suffering, you might want to close and re-open the app as your first port of call. This can often help in bigger ways than you might assume.
If you're on Android you can also force close the whole WhatsApp process on your phone, which can take things a step further in terms of resetting your app.
This will completely kill WhatsApp's background processes and force it to basically reboot when you open the app again.
When apps are updated it's sometimes possible for the older versions to become buggy, with fixes only applying to fresh versions. If you think your WhatsApp could be an old version that needs updating, here's how to check and update it.
On iPhone:
On Android:
These steps may establish that there is no update waiting, but it's a good way to double-check that you're all good on this front.
Clear WhatsApp cache
On Android (not iPhone) you can also clear the cache of downloaded background information that WhatsApp uses, which not only clears some storage space but can help reset the app a little.
This will reset the cache and could solve some problems.
WhatsApp, being a messaging platform, relies on your phone or device having an active internet connection, so a lot of the time if it's unreliable it could be something to do with your connection.
It's worth turning your Wi-Fi on and off again and checking how many bars of signal you have if you're out and about, as all of these could explain why messages aren't sending or aren't being received.
If your phone is being a little laggy and all of the above tips haven't helped you, it's well worth remembering that restarting a device every so often can be a really useful little hack.
On an iPhone, you just need to hold down the volume up and power buttons until you get the option to power down your phone, before turning it back on by holding the power button.
On Android, hold down just the power button until your options appear, then select Restart.
This can help to act as a soft reboot for your phone and is handy for getting things moving smoothly again.
Of course, when an internet-connected app starts being weird or laggy on your phone there is always another possibility – that its own servers or services are down.
WhatsApp has had major outages in the past that have left millions of users locked out of its services, so this is very much possible, and the quickest way to check is generally to head to Downdetector and search for WhatsApp to see if people are reporting issues elsewhere. If there's a significant outage you're likely to see an obvious and recent spike in its graph.
Finally, you can try a bit of a full reset by actually deleting the WhatsApp app from your phone and redownloading it from your relevant app store – this used to be a hassle with signing back in, but things are actually pretty quick now.
So, ensuring you have your WhatsApp credentials saved so that you can indeed log back in once it's redownloaded, this could be a useful final resort. It'll have the bonus on iPhone of resetting the app's cache, which can't be done any other way at present.
Max is an expert on all things gaming and gaming hardware, and writes across news, features, reviews, buyer’s guides and more for Pocket-lint.
Max joined the site after a fruitful spell writing about wearable and smart home tech for Wareable and The Ambient, and is a magazine journalism graduate from City, University of London.
He’s also contributed to Kotaku UK, The Sunday Times, the Press Association and MUNDIAL. When he’s not working, his time is divided worryingly evenly between football, culture and sleeping.