Amwell Platform

business.amwell.com · checked 14 Nov 2026

#10 · Healthcare software

Visit business.amwell.com ↗ Alternatives Amwell Platform vs CareCloud RCM

How it plugs in

—Public API

NoOpen source

NoFree tier

Signal on Healthcare software5.2#10 of 19

Amwell provides payers and healthcare systems with a single technology-based care platform that includes programs from Amwell and partners.

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Runs on

Web
Windows
Mac
Linux
iOS
Android

Facts

Website: business.amwell.com
Price: Not published
Free trial: Not stated
Access without downloads: Patients and providers can join virtual video visits on mobile and web without plugin downloads.
Availability target: The hosting guide sets a monthly system availability target of at least 99.90%.
Cerner integration: Amwell offers an embedded telehealth solution inside Cerner Millennium so providers keep their existing workflow.
Customer support: Amwell staffs a 24/7 hotline for customers to report severity 1 and severity 2 errors.
Encryption and audit trail: Platform traffic is encrypted with SSL, and an audit trail is stored for logins, form edits, and collaboration events.
Epic integration: Providers can launch scheduled and on-demand visits inside Epic Hyperspace with one-click single sign-on.
Hosting and audits: For US customers, the platform is hosted in the United States on SOC 2 Type 2 cloud providers, and hosting audits reference ISO 27001, HITRUST CSF, HIPAA, and PCI DSS.
Implementation time: Amwell says most health plans can launch core services in a few months.
Notable limits: Linux is not a supported OS, and browsers inside virtual desktops such as Citrix or VMware are not supported.
Partner programs: The platform integrates Sword Health musculoskeletal care, Hello Heart cardiovascular care, Vida Health cardiometabolic care, and Cleveland Clinic virtual second opinions.
Payer modules: Health plans can turn on urgent care, behavioral health, primary care, condition care, and more under one contract and one member experience.
Platform uptime: Amwell states the platform has 99.9% uptime.

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Healthcare software#10 of 19

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