Bazaarvoice Ratings & Reviews
Ranked in Review Management Software ·No free plan on record
About
Bazaarvoice Ratings & Reviews helps brands and retailers collect customer feedback and present it across online shopping channels. Shoppers can submit ratings, reviews, questions, photos, and videos for multiple purchased products through multi-product forms. Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review features as pros and cons. The described displays are photo-first, mobile-responsive, and built for SEO, while Insights & Reports covers user-generated content’s sales impact, sentiment, and product innovation opportunities. Brands can distribute reviews through Bazaarvoice’s retailer network, and retailers can receive content from brands in that network. A Shopify integration synchronizes a storefront’s product catalog, order data, and customer feedback. API packages include Conversations, Response, Mobile SDKs, and Webhooks for Enterprise clients; Response API use requires Enterprise, application development, and substantial technical resources. Essentials includes collection and display templates, Insights & Reports, and standard support. Advanced adds Questions & Answers, text message review collection, and dedicated Client Success support. Pricing is on request.
Who it is for
The product is designed for brands and retailers that want to gather customer feedback and display or distribute it across online shopping channels. Teams considering API use should account for the Enterprise requirement for Response API access and its development needs.
What is good
- Collects reviews, questions, photos, and videos.
- Supports multi-product submission forms.
- Distributes reviews across a retailer network.
- Shopify integration syncs catalog, orders, and feedback.
- Enterprise package includes multiple API options.
What to know first
- Pricing is on request.
- Response API access requires Enterprise.
- Response API use needs an application and substantial technical resources.
Verdict
Bazaarvoice Ratings & Reviews combines feedback collection, review presentation, reporting, and retailer-network distribution. Package choice matters: Response API access is limited to Enterprise and requires significant technical resources.
Compared on review management software
- Emotion detection
- Yesbazaarvoice.com
- Aspect-based sentiment
- Yesbazaarvoice.com
- API access
- Yesbazaarvoice.com
Facts
- Purpose
- Bazaarvoice Ratings & Reviews helps brands and retailers collect, display, distribute, and receive product ratings and reviews.bazaarvoice.com · 2 Oct 2026
- Collection
- Multi-product submission forms let shoppers submit ratings, reviews, questions, photos, and videos for multiple purchased products.bazaarvoice.com · 2 Oct 2026
- Review Highlights
- Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review features as pros and cons.bazaarvoice.com · 2 Oct 2026
- Display
- The product page describes review displays as photo-first, mobile-responsive, and built for SEO.bazaarvoice.com · 2 Oct 2026
- Reporting
- Insights & Reports provides reporting and analytics on UGC sales impact, sentiment, and product innovation opportunities.bazaarvoice.com · 2 Oct 2026
- Syndication
- Brands can distribute reviews across Bazaarvoice’s retailer network, and retailers can receive content from brands in the network.bazaarvoice.com · 2 Oct 2026
- Intended users
- The product is designed for brands and retailers that want to gather customer feedback and display it across online shopping channels.bazaarvoice.com · 2 Oct 2026
- Shopify integration
- The Shopify integration connects Bazaarvoice to a storefront and synchronizes product catalog, order data, and customer feedback.bazaarvoice.com · 2 Oct 2026
- API availability
- The package descriptions state that Enterprise clients have access to a package of APIs, including Conversations, Response, Mobile SDKs, and Webhooks.bazaarvoice.com · 2 Oct 2026
- API limit
- Access to the Response API requires the Enterprise package, and using it requires building an application and having substantial technical resources.developers.bazaarvoice.com · 2 Oct 2026
- Security
- Bazaarvoice says it is certified to ISO/IEC 27001:2013 and maintains an incident response plan that is regularly updated and tested.bazaarvoice.com · 2 Oct 2026
- Data storage
- Bazaarvoice’s security FAQs state that all data is stored in AWS data centers.bazaarvoice.com · 2 Oct 2026
- Support
- The product page says the Advanced package includes guidance from dedicated Client Success support and Enterprise includes premium Client Success offerings.bazaarvoice.com · 2 Oct 2026
Company
- Headquarters
- Austin, Texas, United Statesbazaarvoice.com · 28 Sept 2026
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Sources
- bazaarvoice.com/products/ratings-and-reviews/· checked 2 Oct 2026
- bazaarvoice.com/partners/shopify/· checked 2 Oct 2026
- bazaarvoice.com/legal/package-descriptions/· checked 2 Oct 2026
- developers.bazaarvoice.com/v1.0-ResponseAPI/docs/home· checked 2 Oct 2026
- bazaarvoice.com/company/trust/security/· checked 2 Oct 2026
- bazaarvoice.com/company/trust/faq/· checked 2 Oct 2026
- bazaarvoice.com/products/product-sentiment-api/· checked 28 Sept 2026