BigChange

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About

BigChange is ranked #4 of 89 in field service management software on Inferse, made by BigChange (Leeds, United Kingdom). It runs on Android, API, iOS, Web.

Compared on field service management software

Customer portal: Yesbigchange.com

Facts

Customer portal: Yesbigchange.com · 20 Sept 2026
Product: BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses.bigchange.com · 3 Oct 2026
Office features: Office features include scheduling, CRM, quotes, invoices, reporting, sales pipeline and alerts.bigchange.com · 3 Oct 2026
Field features: Field tools include a mobile app, live tracking, digital worksheets, risk assessments, proof of service, timesheets and driver behaviour monitoring.bigchange.com · 3 Oct 2026
Customer tools: Customers can request jobs, track progress and download job cards through a customer portal; the platform also offers integrated payments and ETA alerts.bigchange.com · 3 Oct 2026
AI: BigChange Lightning includes AI tools for business intelligence, engineer training, job preparation, job documentation, customer summaries, messaging and GPS time tracking.bigchange.com · 3 Oct 2026
Integrations: BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms.bigchange.com · 3 Oct 2026
Security certifications: BigChange states it is certified for ISO 27001, ISO 9001, Cyber Essentials and SOC 2 Type 1.bigchange.com · 3 Oct 2026
Security controls: BigChange says it is hosted on AWS, encrypts app-to-system communications, uses mobile device management on its tablets and conducts independent penetration testing.bigchange.com · 3 Oct 2026
Support: BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources.bigchange.com · 3 Oct 2026
Pricing availability: The pricing page lists included features and extras but directs visitors to request pricing and does not display plan prices.bigchange.com · 3 Oct 2026
Mobile app compatibility: The BigChange app guide says users can download the app from the iOS App Store or Android Play Store.support.bigchange.com · 3 Oct 2026
Intended users: BigChange says it serves trades and field service businesses, including plumbing and heating, drainage, utilities, fire and security, equipment hire, HVAC and electrical contracting.bigchange.com · 3 Oct 2026
What it does: BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together in one platform for UK field service businesses.bigchange.com · 3 Oct 2026
AI tools: BigChange Lightning adds AI agents for business questions, engineer training, job preparation, job documentation, customer summaries, messaging and GPS time tracking.bigchange.com · 3 Oct 2026
Scheduling and tracking: The product includes job scheduling and live tracking as part of its plans.bigchange.com · 3 Oct 2026
Mobile app: The BigChange app lets field staff complete assigned jobs while on the road and is available through the iOS App Store and Google Play Store.support.bigchange.com · 3 Oct 2026
API: The BigChange Developer API supports connecting software, automating tasks and syncing data in real time, including through low-code tools such as Power Automate.bigchange.com · 3 Oct 2026
Hosting: BigChange says its platform is hosted on Amazon Web Services and uses multi-region, multi-datacentre architecture.bigchange.com · 3 Oct 2026
Who it is for: BigChange serves field service businesses including plumbing and HVAC, facilities management, drainage, utilities, fire and security, equipment rental and electrical contracting.bigchange.com · 3 Oct 2026
Company: BigChange says it is headquartered in Leeds, United Kingdom, was founded in 2013 and is part of the Simpro Group.bigchange.com · 3 Oct 2026