Chronodesk

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Output—per 1M tokens

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About

Chronodesk is ranked #30 of 50 in IT SLA management software on Inferse. It runs on Android, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $15/mo.

Compared on IT SLA management software

Free plan: Nochronodesk.io
Paid from: $15/user/mochronodesk.io
SLA scope: bothchronodesk.io
Escalation automation: Yeschronodesk.io
Business-hour calendars: Yeschronodesk.io
Multi-level SLAs: Yeschronodesk.io
SLA reporting: Yeschronodesk.io
API access: Yeschronodesk.io

Facts

Service desk: Chronodesk combines customer and internal support tickets from email, WhatsApp, and web forms in a queue with ownership, routing, SLAs, time tracking, and billing.chronodesk.io · 30 Sept 2026
Ticket intake: WhatsApp messages, voice notes, and emails can become trackable tickets, while web forms also feed tickets automatically.chronodesk.io · 30 Sept 2026
Triage: AI-assisted triage categorizes, prioritizes, and routes tickets, and the service desk page lists it as an Advanced plan feature.chronodesk.io · 30 Sept 2026
SLAs: Response and resolution SLA timers with pre-breach escalation are listed for the Advanced plan.chronodesk.io · 30 Sept 2026
Time and billing: Technicians can log time on tickets, apply rate cards, and roll the time into invoices.chronodesk.io · 30 Sept 2026
Integrations: The maker lists WhatsApp Business and Xero integrations, and its navigation also lists Claude MCP.chronodesk.io · 30 Sept 2026
WhatsApp charges: Each connected WhatsApp Business number counts as an additional billable licence at the user's plan rate, while WhatsApp messaging charges are billed directly by Meta.chronodesk.io · 30 Sept 2026
Security: The security page states AES-256 encryption at rest, TLS 1.2+ in transit, daily automated backups, and role-based access controls.chronodesk.io · 30 Sept 2026
Compliance and hosting: Chronodesk describes its architecture and practices as POPIA and GDPR ready and offers localized instances, including hosting within South Africa.chronodesk.io · 30 Sept 2026
Uptime: The security page states a 99.9% uptime SLA for enterprise reliability.chronodesk.io · 30 Sept 2026
Support and onboarding: The service desk page says guided onboarding and training are included for the first month, and that support is South African.chronodesk.io · 30 Sept 2026
Target users: Chronodesk identifies customer support teams, internal IT help desks, managed service providers, and professional service businesses as intended users.chronodesk.io · 30 Sept 2026
Notable limits: The service desk page says Chronodesk may be more than needed for users who only need a free personal ticket list or basic shared inbox.chronodesk.io · 30 Sept 2026
Mobile: The Chronodesk Mobile page says native apps are available for iOS and Android and included at no additional cost for active users across subscription tiers.chronodesk.io · 30 Sept 2026