Cincom Eloquence
Ranked in Customer Communications Management Software ·No free plan on record
About
Cincom Eloquence is customer communications management software for creating, generating, delivering, and managing documents. It supports on-demand document generation and scheduled batch processing. Business users can build, change, and test policy templates in Microsoft Word; no-code conditional logic can personalize content and route it through approval workflows. Delivery channels include print, email, SMS, web portals, and mobile apps, with PDF, Word, and HTML among the output formats. Eloquence can use real-time policy-system data and connect to CRM, ERP, and other enterprise systems, including existing or homegrown IBM i AS/400 environments. Cincom lists cloud, hybrid, and on-premise deployment options. It describes encryption in transit and at rest, audit trails, and version control for communications and templates. Listed requirements and standards include HIPAA, GDPR, PDF/UA, ADA, and EAA. Cincom positions Eloquence for regulated organizations, particularly insurance, financial services, and banking. Pricing is available by contacting Cincom; the product page offers a personalized demo but does not show a price. Cincom was founded in 1968 and is headquartered in Cincinnati, Ohio.
Who it is for
Eloquence is positioned for regulated insurance, financial services, and banking organizations, including communications, compliance, operations, and IT teams. It may suit organizations connecting document workflows to existing enterprise systems.
What is good
- Supports on-demand and scheduled batch document generation.
- Business users can work with templates in Microsoft Word.
- No-code logic supports personalization and approval routing.
- Offers print, email, SMS, web, and mobile delivery.
- Lists cloud, hybrid, and on-premise deployment.
What to know first
- Pricing is available by contacting Cincom.
- Designed for regulated enterprise communications needs.
Verdict
Eloquence combines document composition, personalization, approval workflows, and multiple delivery channels with enterprise-system connections. Pricing is not displayed, so organizations need to contact Cincom for details.
Compared on customer communications management software
- Delivery channels
- print, email, SMS, web portals, mobile appscincom.com
- Approval workflows
- Yescincom.com
- Personalization
- Yescincom.com
- Document composition
- Yescincom.com
- API access
- Yescincom.com
- Deployment model
- hybridcincom.com
Facts
- Purpose
- Cincom Eloquence is a customer communication management solution for designing, deploying, delivering, and managing documents.cincom.com · 2 Oct 2026
- Audience
- Cincom describes Eloquence as designed for regulated industries, particularly insurance, financial services, and banking.cincom.com · 2 Oct 2026
- Document generation
- It supports both on-demand document generation and scheduled batch processing.cincom.com · 2 Oct 2026
- Authoring
- Business users can create, modify, and test policy templates directly in Microsoft Word.cincom.com · 2 Oct 2026
- Workflow automation
- No-code conditional logic can personalize content and route communications through approval workflows.cincom.com · 2 Oct 2026
- Channels
- Eloquence supports communication delivery through print, email, SMS, web, and mobile apps.cincom.com · 2 Oct 2026
- Integrations
- Cincom says Eloquence can integrate with CRM and ERP platforms and connect to existing enterprise systems.cincom.com · 2 Oct 2026
- Legacy data
- The product page says Eloquence can use customer data from existing and homegrown CRM systems, including IBM i AS/400 environments.cincom.com · 2 Oct 2026
- Deployment
- Cincom lists cloud, hybrid, and on-premise deployment options for Eloquence.cincom.com · 2 Oct 2026
- Security
- Cincom says Eloquence handles member data with encryption in transit and at rest.cincom.com · 2 Oct 2026
- Auditability
- The platform provides audit trails and version control for communications and templates.cincom.com · 2 Oct 2026
- Accessibility and standards
- Cincom lists PDF/UA, ADA, and EAA among the accessibility and compliance standards supported for its health insurance communications.cincom.com · 2 Oct 2026
- Support
- Cincom invites customers to request training and support for Cincom Eloquence through its health insurance contact page.cincom.com · 2 Oct 2026
- Pricing
- The product page offers a personalized demo and does not display a price.cincom.com · 2 Oct 2026
- Company
- Cincom Systems says it was founded in 1968; its corporate profile identifies its headquarters as Cincinnati, Ohio, USA.cincom.com · 2 Oct 2026
- Product purpose
- Cincom Eloquence is a customer communications management solution for designing, deploying, delivering, and managing documents.cincom.com · 3 Oct 2026
- Output formats
- Supported output formats include PDF, Word, and HTML.cincom.com · 3 Oct 2026
- Data integration
- The product can use real-time data from policy systems and connect to CRM, ERP, and other enterprise systems.cincom.com · 3 Oct 2026
- Audit and accessibility
- Cincom describes a complete audit trail and support for PDF/UA, ADA, and EAA accessibility requirements.cincom.com · 3 Oct 2026
- Compliance
- Cincom lists support for compliance requirements and standards in the US and EU, including HIPAA, GDPR, PDF/UA, ADA, and EAA.cincom.com · 3 Oct 2026
- Intended customers
- Cincom positions Eloquence for regulated insurance and financial services organizations and their communications, compliance, operations, and IT teams.cincom.com · 3 Oct 2026
Company
- Founded
- 1968cincom.com · 28 Sept 2026
- Headquarters
- Cincinnati, Ohio, USAcincom.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- cincom.com/ccm/· checked 2 Oct 2026
- cincom.com/ccm/what-is-ccm/· checked 2 Oct 2026
- cincom.com/ccm/features/batch-and-on-demand-docume· checked 2 Oct 2026
- cincom.com/ccm/features/policy-documentation/· checked 2 Oct 2026
- cincom.com/ccm/features/conditional-logic-workflow· checked 2 Oct 2026
- cincom.com/ccm/features/omnichannel-communication/· checked 2 Oct 2026
- cincom.com/ccm/industry/health-insurance/· checked 2 Oct 2026
- cincom.com/ccm/health-insurance/contact-us/· checked 2 Oct 2026
- cincom.com/pdf/CW020219-1.pdf· checked 2 Oct 2026
- cincom.com/ccm/contact-us/· checked 3 Oct 2026