CivicaCollect

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About

CivicaCollect is ranked #9 of 26 in debt collection software on Inferse. It runs on Web.

Compared on debt collection software

Case management: Yescivica.com
Omnichannel communications: Yescivica.com
Debtor payment portal: Yescivica.com
Compliance tools: Yescivica.com
Payment methods: cardcivica.com
Deployment: cloudcivica.com

Facts

Purpose: CivicaCollect is debt collection and recovery software for managing the collection process from initial outreach to final settlement.civica.com · 30 Sept 2026
Workflow automation: It provides intelligent workflows that automate routine tasks and streamline case management.civica.com · 30 Sept 2026
Debt view: A single view of debt unifies customer accounts and associated debts.civica.com · 30 Sept 2026
Reporting: The software provides real-time reporting with detailed analytics.civica.com · 30 Sept 2026
Self-service: A digital self-service portal lets customers manage accounts and make payments online.civica.com · 30 Sept 2026
Communications: Customer outreach can be automated through email, phone and SMS.civica.com · 30 Sept 2026
Payments: Integrated payment gateways support payment processing and reconciliation.civica.com · 30 Sept 2026
Integrations: CivicaCollect integrates with Civica OPENRevenues and other third-party systems.civica.com · 30 Sept 2026
Deployment: The service summary describes CivicaCollect as cloud native software and a cloud hosted platform.assets.applytosupply.digitalmarketplace.service.gov.uk · 30 Sept 2026
Collection coverage: CivicaCollect supports the complete collection process from compliance stage to full enforcement.assets.applytosupply.digitalmarketplace.service.gov.uk · 30 Sept 2026
Payment plans: The service summary lists flexible payment plan options and 24/7 multi-channel collection services.assets.applytosupply.digitalmarketplace.service.gov.uk · 30 Sept 2026
Scale: The service summary says CivicaCollect is used by more than 30 local authorities for in-house collection of council tax, non-domestic rates, parking and sundry debt schemes.assets.applytosupply.digitalmarketplace.service.gov.uk · 30 Sept 2026
Security certifications: The service summary lists ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 45001 and ISO 27701 certifications.assets.applytosupply.digitalmarketplace.service.gov.uk · 30 Sept 2026
Support: Civica directs support-related queries to its Support Center and says its experts provide customer support and guidance.civica.com · 30 Sept 2026
Maker focus: Civica says it has been serving public services for more than 25 years and its software supports over 100 million people every day.civica.com · 30 Sept 2026
Maker history: Civica's official history page says the company was established in 2001.civica.com · 30 Sept 2026