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CrashPlan Legal Hold

APIyesOSS—FREE—DOCS4/5
CL6.7#7 of 26
outWeboutWindowsoutMacoutLinux—Android—iOS

Ranked in Legal Hold Software ·No free plan on record

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About

CrashPlan Legal Hold preserves and collects backup data for eDiscovery matters. A preservation policy specifies which files to retain and for how long; each matter applies one policy to a group of users. CrashPlan automatically gathers regular updates to files on custodians’ devices, without notifying them or showing the legal-hold backup set in the app. Data access and policy changes are logged, and CrashPlan says it retains timestamps, permissions, and directory paths for discovery. An open API and integration documentation support access from an existing eDiscovery platform. Collection requires an active hold and a target device with the CrashPlan app installed and active. Console collection is unavailable for archives using an Archive key password or Custom key, though the data remains preserved. Custodians continue to consume a user subscription while a matter is open. Releasing a custodian or closing a matter starts permanent deletion of data preserved by that hold. Legal Hold is available on Enterprise plans; pricing is on request.

Who it is for

It suits organizations handling eDiscovery that need ongoing preservation of user backup data and integration with an existing eDiscovery platform. Custodians remain active subscribers while their matters are open.

What is good

  • Automatically collects regular file updates
  • Logs data access and preservation policy changes
  • Preserves timestamps, permissions, and directory paths
  • Open API and integration documentation are available

What to know first

  • No free plan; pricing is on request
  • Console collection unavailable for certain archive key types
  • Closing a matter starts permanent deletion
  • Custodians continue consuming subscriptions while matters are open

Verdict

CrashPlan Legal Hold combines ongoing backup preservation, audit logs, and an API for eDiscovery access. Account for its collection constraints, ongoing user subscriptions, and deletion behavior when a hold ends.

Compared on legal hold software

Free plan
Nocrashplan.com
Custodian acknowledgment
Nocrashplan.com
Audit trail
Yescrashplan.com
Matter tracking
Yescrashplan.com

Facts

Purpose
Legal Hold preserves and collects user backup data for legal matters as part of eDiscovery.support.crashplan.com · 7 Oct 2026
Preservation policies
A preservation policy defines which files to preserve and how long to keep them, and a matter applies one policy to a group of users.support.crashplan.com · 7 Oct 2026
Continuous protection
CrashPlan automatically collects regular updates to files on custodians’ devices.crashplan.com · 7 Oct 2026
Custodian experience
Custodians are not notified of a hold and the legal hold backup set does not appear in the CrashPlan app.support.crashplan.com · 7 Oct 2026
Metadata
CrashPlan says it preserves file timestamps, permissions, and directory paths for discovery.crashplan.com · 7 Oct 2026
eDiscovery integration
CrashPlan for Endpoint provides an open API and integration documentation for accessing preserved data from an existing eDiscovery platform.crashplan.com · 7 Oct 2026
Collection
Collecting preserved files requires an active hold and a target device with the CrashPlan app installed and active.support.crashplan.com · 7 Oct 2026
Collection limit
Files cannot be collected through the console for custodians whose archives use an Archive key password or Custom key, though their data is still preserved.support.crashplan.com · 7 Oct 2026
Retention on release
Releasing a custodian or closing a matter begins permanent deletion of the data preserved by that hold.support.crashplan.com · 7 Oct 2026
Subscription use
Custodians remain active users and continue to consume a user subscription while their matter is open.support.crashplan.com · 7 Oct 2026
Supported desktop systems
The CrashPlan app supports Windows, macOS, and Linux operating systems.support.crashplan.com · 7 Oct 2026
Security certifications
CrashPlan says it is ISO 27001 certified and conducts annual SOC 2 Type 2 attestations on its product and infrastructure.support.crashplan.com · 7 Oct 2026

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Where it ranks on Inferse

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