GraceSoft Hospitality CRM
Ranked in Hospitality CRM Software ·Free plan· paid from $89/mo
About
GraceSoft Hospitality CRM brings guest profiles, loyalty, marketing, communications, feedback, and engagement activities together for hospitality businesses. Its Guest Hub lets guests update profiles, see reservation details and booking history, make payments, and purchase products or services. Staff can create and email quotations, take guest payments, and convert quotations into confirmed reservations. Campaign tools support guest segmentation by preferences and behavior, promotional communications, and direct-booking opportunities. Properties can manage loyalty memberships, points, reward redemption, discounts, and membership tiers. Unified profiles and interaction visibility extend across multiple properties, while email and other identifying information help prevent duplicate records. The CRM integrates with GraceSoft Easy InnKeeping PMS to synchronize guest profiles, reservations, loyalty activity, and communication history. Premium and Platinum plans include channel integrations such as Booking.com, Airbnb, Vrbo, and Expedia without extra commission fees. It is listed for Android, iOS, and web, with 24/7 live chat, phone, and email support. Pricing for the CRM is on request; a 14-day trial is listed.
Who it is for
GraceSoft Hospitality CRM suits hotels, resorts, vacation rentals, inns, campgrounds, and other listed hospitality businesses managing guest engagement. Multi-property groups can use its unified guest profiles and interaction visibility.
What is good
- Guest Hub supports profile and booking self-service
- Quotation payments can convert into reservations
- Guest profiles and interactions span properties
- Integrates with GraceSoft Easy InnKeeping PMS
- 24/7 live chat, phone, and email support
What to know first
- CRM is included in Platinum, not lower listed plans
- Dedicated CRM pricing is on request
- Channel integrations are listed for Premium and Platinum
Verdict
GraceSoft connects guest-facing tools with CRM profiles, marketing, loyalty, and reservation workflows. Check whether the CRM’s Platinum plan inclusion and its PMS integration match your deployment needs.
Compared on hospitality CRM software
- Free plan
- Nogracesoft.com
- Reservation sync
- Yesgracesoft.com
- Guest messaging
- Yesgracesoft.com
- Loyalty programs
- Yesgracesoft.com
- Marketing automation
- Yesgracesoft.com
- Guest segmentation
- Yesgracesoft.com
Facts
- Purpose
- GraceSoft Hospitality CRM centralizes guest profiles, loyalty programs, marketing campaigns, guest communications, feedback collection, and engagement activities.gracesoft.com · 1 Oct 2026
- Guest Hub
- The Guest Hub lets guests update profiles, view reservation details, retrieve booking history, make payments, and purchase products or services.gracesoft.com · 1 Oct 2026
- Quotation conversion
- The CRM creates and emails quotations, accepts guest payments, and converts quotations into confirmed reservations.gracesoft.com · 1 Oct 2026
- Marketing
- Built-in campaign tools support targeted campaigns, guest segmentation by preferences and behavior, promotional communications, and direct-booking opportunities.gracesoft.com · 1 Oct 2026
- Loyalty
- Properties can manage loyalty memberships, accumulate guest points, track reward redemption, provide discounts, and manage membership tiers.gracesoft.com · 1 Oct 2026
- Multi-property
- The CRM maintains unified guest profiles and interaction visibility across multiple properties.gracesoft.com · 1 Oct 2026
- Duplicate prevention
- Guest profiles are validated using email addresses and other identifying information to prevent duplicate records.gracesoft.com · 1 Oct 2026
- PMS integration
- The CRM integrates directly with GraceSoft Easy InnKeeping PMS, synchronizing guest profiles, reservations, loyalty activity, and communication history.gracesoft.com · 1 Oct 2026
- Supported businesses
- The CRM is designed for hotels, resorts, vacation rentals, bed and breakfasts, inns, motels, campgrounds, RV parks, dude ranches, and multi-property groups.gracesoft.com · 1 Oct 2026
- Channel integrations
- The Premium and Platinum plans integrate with Booking.com, Airbnb, Vrbo, Expedia, and more without extra commission fees.gracesoft.com · 1 Oct 2026
- Payment integrations
- GraceSoft lists Stripe, Square, Authorize.Net, Cashfree, Shift4, Moneris, Payfactory, and BridgPay as payment gateway integrations.gracesoft.com · 1 Oct 2026
- Security
- GraceSoft says it achieved SAQ A PCI DSS compliance and that its applications do not electronically store, process, or transmit cardholder data on its systems or premises.gracesoft.com · 1 Oct 2026
- Support
- GraceSoft provides live chat, phone, and email support 24 hours a day, 7 days a week.gracesoft.com · 1 Oct 2026
- CRM plan limit
- The property-management plan comparison marks CRM as included in Platinum and not included in Basic, Advanced, or Premium.gracesoft.com · 1 Oct 2026
Company
- Founded
- 1999gracesoft.com · 28 Sept 2026
- Headquarters
- Richmond, Texas, United Statesgracesoft.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- gracesoft.com/crm-software· checked 1 Oct 2026
- gracesoft.com/pricing· checked 1 Oct 2026
- gracesoft.com· checked 1 Oct 2026
- gracesoft.com/pci-compliance· checked 1 Oct 2026
- gracesoft.com/support-center· checked 1 Oct 2026
- gracesoft.com/private-pricing-1· checked 1 Oct 2026