OneSumX for Complaint Management

wolterskluwer.com · checked 4 Oct 2026

#36 · Case Management Software #16 · Complaint Management Software

Visit wolterskluwer.com ↗ Alternatives OneSumX for Complaint Management vs CaseMgmt

How it plugs in

NoPublic API

NoOpen source

NoFree tier

Signal on Case Management Software5.8#36 of 177

OneSumX for Complaint Management helps organizations manage, resolve, and report on complaints.

OneSumX for Complaint Management home page

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Facts

Website: wolterskluwer.com
Price: Not published
Free trial: Not stated
Analytics: The product’s analytics and reports help teams identify complaint trends, root causes, and resolution performance.
Audit links: Complaint management can be tied directly to audit tests to validate that controls are being executed.
Audit testing: Complaint management can be tied to audit tests to validate that controls are being executed properly.
Complaint intake: Guided intake captures complaint details including category, severity, priority, product or process, customer information, preliminary findings, and due dates.
Configurable templates: Users can enter complaints through incident templates formatted to their complaint data requirements.
Founded: 1987
Headquarters: Alphen aan den Rijn, Netherlands
Incident templates: Users can enter complaints through incident templates formatted to their complaint data requirements.
Intended users: The vendor identifies compliance managers, chief compliance officers, and legal teams as typical users.
Maker history: Wolters Kluwer says it started in 1836.
Reporting: Ad hoc reports can cover gathered complaint data, including categorization and aging.
Resolution targets: Users can categorize complaints and set a resolution target date for each one.

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