Open Helpdesk

openhelpdesk.dev · checked 11 Oct 2026

#25 · Help desk software

Visit openhelpdesk.dev ↗ Alternatives Open Helpdesk vs Helpy

How it plugs in

YesPublic API

NoOpen source

YesFree tier

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Open Helpdesk is an open-source helpdesk for teams managing support across multiple clients.

Pricing

FreeUp to 2 agents · 1 workspace · Unlimited tickets · 10 AI requests/monthFree
StarterUp to 5 agents · 3 workspaces · 50 AI requests/month$15/mo
BusinessUp to 20 agents · 10 workspaces · 200 AI requests/month$39/mo
EnterpriseCustom agent and workspace limits · Unlimited AI requests · Volume pricingOn request

As openhelpdesk.dev lists them, checked 11 Oct 2026.

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Runs on

Web
Windows
Mac
Linux
iOS
Android

Facts

Website: openhelpdesk.dev
Price: Free tier · from $15/mo
Free trial: Yes
Access control: The product provides role-based access control with 26 granular permissions.
Included agent seats: 5
AI tools: AI tools can improve ticket descriptions and translate between languages; the page lists monthly request limits by plan.
Customer portal: Customers can submit tickets through a public form and track progress with a magic link.
Deployment and license: Open Helpdesk is licensed under AGPL-3.0 and can be self-hosted using Docker Compose.
Email: Email-to-ticket connects an IMAP mailbox and threads replies into ticket conversations.
Help center: Yes
Integrations: The page lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for external system integrations.
Notable limits: The Free plan allows up to 2 agents and 1 workspace, while Starter allows up to 5 agents and 3 workspaces.
Reporting: Reports include resolution times, agent performance, and trend charts.
Security: The maker says it uses encryption in transit (TLS) and role-based access control, and that self-hosted users control their data.
SLA management: Yes

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