OpenUp

Overview

Founded in 2020 and headquartered in Amsterdam, OpenUp serves employees, managers, family members and organisations from start-ups to large enterprises. Its scope extends beyond psychological support to lifestyle and financial coaching, nutrition and medical expertise, group sessions and self-guided learning.

For employees covered by an employer partnership, sessions are unlimited, require no approval and can be booked within 48 hours. Coaching is available in 45 languages. The trade-off is that the unlimited access depends on an employer relationship; individuals outside that benefit have a three-session paid option after a free first session.

Key features

• Expert sessions: More than 200 certified experts span psychologists, lifestyle experts, financial coaches, nutritionists and medical doctors. Therapy, coaching and live sessions make this a broader human-support benefit than a self-guided wellness library, though organisations seeking that breadth will need an employer partnership.
• Self-guided support: Learning resources and mindfulness content let employees engage outside appointments. The 10-minute Vitality Check offers personalised recommendations and gives employers anonymised organisational insights, balancing individual guidance with aggregate reporting.
• Privacy and security: Managers and HR cannot see who uses the service or what users discuss; employers receive anonymised, aggregated insights. OpenUp says its information security system is ISO 27001 and NEN 7510 certified, and that health data is handled within the European Economic Area and held in the EU. These boundaries are relevant where workplace confidentiality is a condition of employee uptake.
• AI reflection and session notes: The AI well-being coach helps users reflect and choose next steps, but does not diagnose or give clinical advice. Acute distress signals have a 24/7 human escalation pathway. AI-assisted session notes require consent, are reviewed by the expert and do not store audio or video recordings.
• Access and support: Android, iOS and web access give employees options across devices. Microsoft single sign-on is available for employees with a Microsoft account. OpenUp also advertises a round-the-clock support line staffed by qualified mental health first aid responders.

Pricing

OpenUp is paid, with a free plan and free trial indicated. Employer pricing is custom pricing, billed per employee per year, with a tailored quote. The Employer partnership includes unlimited 1:1 sessions for employees; this is the relevant option for organisations that want ongoing access rather than a fixed session allowance.

For individuals without an employer partnership, a free first session is followed by the Three-session card at 249.00 EUR per once. It covers three online sessions of 25 minutes each. That gives individuals a defined way to access experts, but it is not equivalent to the unlimited employer benefit. The free first session is a single-session starting point, not a continuing free plan.

Platforms

OpenUp is available on Android, iOS and the web. Microsoft single sign-on can simplify access for employees whose organisation uses Microsoft accounts.

Who it's for

OpenUp is a strong fit for employers seeking one benefit spanning live professional support, self-guided content and aggregate reporting, particularly where confidentiality and multilingual coaching matter. Employees get the most from it when their employer has a partnership, since that unlocks unlimited sessions without approval. It is less compelling for individuals who need sustained access at low cost, or for organisations that require a published per-seat price before evaluating a benefit.

Pros and cons

Pros

• Unlimited employer-covered sessions: No approval requirement and appointments available within 48 hours reduce friction for employees seeking support.
• Broad expert coverage: More than 200 certified experts include psychological, lifestyle, financial, nutrition and medical disciplines.
• Workplace privacy boundaries: Employers receive anonymised aggregate insights rather than individual usage or discussion details.
• Clear individual package: The three-session card states both its one-time price and session length.

Cons

• Employer pricing requires a conversation: Annual per-employee custom pricing makes budget comparison harder before a tailored quote.
• Limited individual package: The paid direct-access option covers only three 25-minute sessions.
• AI is not clinical care: The coach supports reflection and next steps but does not diagnose or provide clinical advice.

Alternatives

For a directory-level comparison, see Employee Mental Health Software.

• Optum Global EAP is another paid option across Android, iOS and web, with contact-based pricing and no free plan.
• DearEmployee is worth comparing if a freemium, web-based option better fits your entry point.
• Modern Health suits buyers willing to discuss PEPM pricing, with the benefit package determining available features and services.
• Remente is a freemium alternative available on web, iOS and Android.
• Unmind is a paid workplace platform with negotiated enterprise agreements based on population, geography and scope.
• Evoluno is another paid, multi-platform option, with a self-care plan covering activities, self-assessments, breathing exercises, meditations and HR surveys.
• Oliva may suit teams comparing a stated per-person monthly price: its toolbox is 5.00 EUR per month, with an extra session fee of €65.
• Headspace for Organizations is another paid option across Android, iOS and web.

Verdict

Choose OpenUp if your organisation wants confidential, multilingual access to human experts alongside self-guided resources and aggregate employer insight. Unlimited sessions without approval are its clearest advantage; custom employer pricing and the limited three-session individual card are the main reasons to compare alternatives.