Peopleware

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About

Peopleware is ranked #14 of 54 in capacity planning software on Inferse. It runs on API, Web. There is no free plan.

Compared on capacity planning software

Free plan: Nopeopleware.com
Volume forecasting: Yespeopleware.com
Forecast granularity: bothpeopleware.com
Adherence tracking: Yespeopleware.com
Intraday management: Yespeopleware.com
Skills-based scheduling: Yespeopleware.com
Agent self-service: Yespeopleware.com
Deployment model: cloudpeopleware.com

Facts

Product: Peopleware describes itself as an AI-native workforce management suite for contact centers.peopleware.com · 30 Sept 2026
Forecasting: Forecasting uses predictive AI to project workload up to 24 months ahead, with precision down to 15-minute intervals.peopleware.com · 30 Sept 2026
Scheduling: Scheduling can account for employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance.peopleware.com · 30 Sept 2026
Integration options: The product supports prebuilt cloud connectors, structured data exchange such as CSV and ODBC, and a REST API.peopleware.com · 30 Sept 2026
Named integrations: The integrations page names ADP, Zendesk, and Freshworks as examples of platforms with prebuilt connectors.peopleware.com · 30 Sept 2026
Browser access: Peopleware says users can access the platform from any browser and on any device.peopleware.com · 30 Sept 2026
Cloud hosting: The Trust Center says the platform runs on AWS and describes logically isolated customer environments in a multi-tenant architecture.peopleware.com · 30 Sept 2026
Security: The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement.peopleware.com · 30 Sept 2026
Encryption: The Trust Center says customer data is encrypted at rest and in transit, with AWS KMS managing symmetric encryption keys for AWS services that store data.peopleware.com · 30 Sept 2026
AI data use: Peopleware says customer data is never used to train machine learning models or AI systems.peopleware.com · 30 Sept 2026
Support and onboarding: Peopleware says WFM experts guide initial integration setup and configuration as part of tailored onboarding, with integration specialists available to help.peopleware.com · 30 Sept 2026
Pricing: Pricing is tailored to the selected WFM solution, and the page directs prospective customers to request a quote.peopleware.com · 30 Sept 2026
Company and audience: Peopleware GmbH lists its address in Düsseldorf, Germany, and its product pages present the WFM suite for contact centers and outsourcers.peopleware.com · 30 Sept 2026