ProProfs Knowledge Base

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About

ProProfs Knowledge Base is ranked #1 of 138 in knowledge base software on Inferse. It runs on Android, API, Browser extension, iOS, Web, Windows. There is a free plan. A free trial is offered. Paid plans start at $0.99/mo.

Compared on knowledge base software

Free plan: Yesproprofskb.com
Paid from: $0.99/user/moproprofskb.com

Facts

Free plan: Yesproprofskb.com · 20 Sept 2026
Publishing audience: bothproprofskb.com · 20 Sept 2026
Article limit: 25proprofskb.com · 20 Sept 2026
Custom domain: Yesproprofskb.com · 20 Sept 2026
SSO support: Yesproprofskb.com · 20 Sept 2026
Version history: Yesproprofskb.com · 20 Sept 2026
Content analytics: Yesproprofskb.com · 20 Sept 2026
Free Plan Limits: The free plan supports 1 author and up to 25 pages forever.proprofskb.com · 28 Sept 2026
Free Trial: The paid product can be tried free for 15 days without a credit card.proprofskb.com · 28 Sept 2026
Starting Price: The Essentials plan costs $49 per author per month with annual billing.proprofskb.com · 28 Sept 2026
Annual Savings: Annual plans can save up to 50%.proprofskb.com · 28 Sept 2026
Supported Devices: The knowledge base is accessible on laptops, tablets, and phones.proprofskb.com · 28 Sept 2026
Language Support: AI can translate articles into more than 90 languages; plans also mention 60+ languages.proprofskb.com · 28 Sept 2026
Public Private Access: Knowledge bases can be public or private, with password protection and privacy controls.proprofskb.com · 28 Sept 2026
Roles Permissions: Users and groups can receive contributor, editor, administrator, or viewer permissions.proprofskb.com · 28 Sept 2026
Single Sign-On: The platform supports SSO, SAML, and JWT authentication.proprofskb.com · 28 Sept 2026
Security Compliance: The Essentials plan includes SSL encryption and GDPR-compliant data handling.proprofskb.com · 28 Sept 2026
Third-Party Integrations: Integrations include Google Analytics, Hotjar, Zendesk, Freshdesk, and other tools.proprofskb.com · 28 Sept 2026
Brand Customization: Users can customize logos, colors, fonts, themes, CSS, and HTML.proprofskb.com · 28 Sept 2026
Version History: Revision history tracks edits, compares versions, and supports rollback.proprofskb.com · 28 Sept 2026
Reports Analytics: Reports cover article performance, search trends, failed searches, and author activity.proprofskb.com · 28 Sept 2026
Support Channels: Business-plan customers get 24/7 email, phone, and live chat support.proprofskb.com · 28 Sept 2026
AI Ticket Resolution: The site claims the AI knowledge base resolves 80% of tickets automatically.proprofskb.com · 28 Sept 2026
Customer Reach: The site says millions of customers choose ProProfs.proprofskb.com · 28 Sept 2026
Contact Phone: The displayed contact number is (855) 776-7763.proprofskb.com · 28 Sept 2026
Product purpose: ProProfs Knowledge Base creates public and private knowledge bases, manuals, documentation and help centers.proprofskb.com · 28 Sept 2026
AI capabilities: The platform includes AI Writer, AI Search, AI Article Translation, AI SEO Optimization, AI Step-by-Step Guide Creator, AI Article Suggestions and AI Insights & Reports.proprofskb.com · 28 Sept 2026
Authoring: It provides a WYSIWYG editor, video and image support, table of contents, revision history, file management, single sourcing and version control.proprofskb.com · 28 Sept 2026
Import: The product imports Word documents, PDFs and PowerPoints directly into a knowledge base.proprofskb.com · 28 Sept 2026
Customization: It offers 25+ page templates, white labeling, custom fonts and themes, custom CSS, custom domains, multi-branding and multiple help sites.proprofskb.com · 28 Sept 2026
Access control: Security features include conditional content, folder restrictions, Enterprise SSO through Okta and Azure AD, private sites and IP restrictions.proprofskb.com · 28 Sept 2026
Compliance: The pricing page states GDPR and SSL compliance, while ProProfs' compliance page states commitments to GDPR, CPRA and applicable privacy laws.proprofskb.com · 28 Sept 2026
Infrastructure: ProProfs says its data centers are in Dallas and Northern Virginia, servers are hosted with AWS and IBM, and daily local and remote backups are included in all plans.proprofs.com · 28 Sept 2026
Encryption and protection: The trust page states TLS encryption in transit, web application firewall protection, DDoS mitigation and periodic vulnerability scans.proprofs.com · 28 Sept 2026
Integrations: Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo.help.proprofskb.com · 28 Sept 2026
API: The product provides API integration for extracting the entire list of knowledge-base articles and for creating pages, updating topics, creating folders and importing documents to FAQs.proprofskb.com · 28 Sept 2026
Mobile access: ProProfs Touch is a 100% web-based HTML5 and CSS3 experience that works on iOS and Android devices without downloading or installing an app.help.proprofskb.com · 28 Sept 2026
Browser extension: The AI Capture extension records browser workflows and is required for browser recording; the help page says it is only supported on Google Chrome.help.proprofskb.com · 28 Sept 2026
Support: ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides.proprofskb.com · 28 Sept 2026
Free-plan limit: The free plan is for one author and up to 25 pages, with 25 pages described as forever free.proprofskb.com · 28 Sept 2026