Salesforce Experience Cloud

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About

Salesforce Experience Cloud is ranked #15 of 36 in customer community software on Inferse. It runs on Android, API, iOS, Web. There is no free plan. Paid plans start at $2/mo.

Compared on customer community software

Custom domain: Yessalesforce.com

Facts

Purpose: Experience Cloud creates branded digital experiences such as portals, help forums, support communities, and sites for customers, partners, and employees.help.salesforce.com · 30 Sept 2026
Build options: Users can create sites with no-code tools and prebuilt templates, build with low-code tools, or develop sites programmatically.help.salesforce.com · 30 Sept 2026
Templates: Templates include customer account portals, partner sites, customer service and help center experiences, and build-your-own sites.help.salesforce.com · 30 Sept 2026
CRM connection: Experience Cloud sites use Salesforce org data and can connect with Salesforce Sales, Service, Marketing, Commerce, and Industries applications.salesforce.com · 30 Sept 2026
Automation and AI: Salesforce describes adding Agentforce agents to Experience Cloud sites to automate workflows, answer questions, and guide customers or partners.salesforce.com · 30 Sept 2026
Security: Salesforce documents options including clickjack protection, user authentication, data encryption, Content Security Policy, and Lightning Locker for Experience Cloud sites.help.salesforce.com · 30 Sept 2026
Compliance documentation: Salesforce's security and privacy document lists Experience Cloud among the services covered by its security, privacy, audit, and certification documentation.salesforce.com · 30 Sept 2026
Mobile apps: Mobile Publisher can create branded apps from Aura and LWR Experience Cloud sites and publish them to the Google Play and Apple App stores; a Mobile Publisher license is required.help.salesforce.com · 30 Sept 2026
Mobile access limitation: Experience Builder sites are not supported in the Salesforce mobile app, but users can access them in a supported mobile browser or through a branded Mobile Publisher app.help.salesforce.com · 30 Sept 2026
Licensing and add-ons: Some cross-cloud objects and features, including certain Industries and Commerce Cloud features, require add-on licenses.help.salesforce.com · 30 Sept 2026
Support: The Standard Success Plan is included in all licenses and provides self-guided resources, knowledge articles, documentation, Trailhead, and the Trailblazer Community.salesforce.com · 30 Sept 2026
Pricing terms: The listed Experience Cloud for Education editions require an annual contract, and Salesforce says subscription terms vary and detailed pricing is available from a sales representative.salesforce.com · 30 Sept 2026