Best ServiceNow Communities Alternatives in 2026
Updated
20 platforms from customer community software ranked against ServiceNow Communities on the same published basis.
- 1ServiceNow Communities vs Freshdesk
- 2ServiceNow Communities vs HelloBox
- 3ServiceNow Communities vs Sugester
- 4ServiceNow Communities vs Zoho Desk
- 5ServiceNow Communities vs Flarum
- 6ServiceNow Communities vs Zapnito
- 7ServiceNow Communities vs Invision Community
- 8ServiceNow Communities vs Answerbase
- 9ServiceNow Communities vs Circle
- 10ServiceNow Communities vs Gainsight Customer Communities
- 11ServiceNow Communities vs Oracle WebCenter Content
- 12ServiceNow Communities vs Salesforce Experience Cloud
- 13ServiceNow Communities vs Talkyard
- 14ServiceNow Communities vs UserEcho
- 15ServiceNow Communities vs Discourse
- 16ServiceNow Communities vs Apache Answer
- 17ServiceNow Communities vs Hivebrite
- 18ServiceNow Communities vs Oracle Community Self Service
- 19ServiceNow Communities vs Bettermode
- 20ServiceNow Communities vs ComBase
ServiceNow Communities alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Freshdesk | 7.3 | Free plan | $19/mo | API |
| 2 | HelloBox | 7.3 | Free plan | $5/mo | API, Web |
| 3 | Sugester | 7.3 | Free plan | $12/mo | Android, API, iOS, self-hosted, Web |
| 4 | Zoho Desk | 7.2 | Free plan | ₹420/mo | API |
| 5 | Flarum | 6.9 | No | — | API, Browser, self-hosted, Web |
| 6 | Zapnito | 6.9 | No | — | API, Web |
| 7 | Invision Community | 6.8 | No | — | Android, API, iOS, self-hosted, Web |
| 8 | Answerbase | 6.7 | No | $149/mo | API, Web |
| 9 | Circle | 6.7 | No | $89/mo | Android, API, iOS, Mac, Web, Windows |
| 10 | Gainsight Customer Communities | 6.7 | No | — | API, Web |
| 11 | Oracle WebCenter Content | 6.7 | No | — | Android, API, iOS, Linux, self-hosted, Web |
| 12 | Salesforce Experience Cloud | 6.7 | No | $2/mo | Android, API, iOS, Web |
| 13 | Talkyard | 6.7 | No | €4/mo | API, self-hosted, Web |
| 14 | UserEcho | 6.6 | No | $19/mo | API |
| 15 | Discourse | 5.9 | Free plan | $100/mo | self-hosted |
| 16 | Apache Answer | 5.8 | Free plan | Free | Linux, Mac, self-hosted, Web, Windows |
| 17 | Hivebrite | 5.3 | No | — | Web, iOS, Android |
| 18 | Oracle Community Self Service | 5.3 | No | — | Web |
| 19 | Bettermode | 5.2 | No | $399/mo | Web |
| 20 | ComBase | 5.2 | No | $249/mo | Web |
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Questions about ServiceNow Communities alternatives
What is the best alternative to ServiceNow Communities?
Freshdesk, number 1 in customer community software with a score of 7.3 out of 10. The others here: HelloBox, Sugester, Zoho Desk and 16 more.
What is the best free alternative to ServiceNow Communities?
Freshdesk is the best-ranked alternative with a free plan. 6 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.