Torq Case Management

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

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About

Torq Case Management is ranked #8 of 20 in runbook automation software on Inferse. It runs on API, Web.

Compared on runbook automation software

Approval steps: Yestorq.io
Event triggers: Yestorq.io
Incident integrations: Yestorq.io
Audit logs: Yestorq.io

Facts

Purpose: Torq Case Management gives security teams a shared workspace to collaborate and move incidents through resolution.torq.io · 3 Oct 2026
Case lifecycle: Teams can automate creating, updating, investigating, and resolving cases through Torq workflows.kb.torq.io · 3 Oct 2026
Triage: The Cases view filters the backlog by severity, category, assignee, and other criteria.torq.io · 3 Oct 2026
Investigation: Evidence from autonomous triage can be added to verified true positive cases, with summaries, timelines, and recommended next steps created for shift handoffs.torq.io · 3 Oct 2026
Response actions: Custom quick action buttons let users enrich observables, investigate cases, communicate across teams, and remediate threats.torq.io · 3 Oct 2026
Automation: Workflows can trigger on case events such as observable enrichment, severity changes, and state transitions.kb.torq.io · 3 Oct 2026
Case controls: Features include saved views, custom SLA timers, case access restrictions, reviews, runbooks, and task assignment.kb.torq.io · 3 Oct 2026
Data standard: Torq says its cases are OCSF-compliant and extensible to an organization's needs.kb.torq.io · 3 Oct 2026
Integrations: Torq lists over 400 out-of-the-box integrations and supports custom integrations using webhooks and OAuth.kb.torq.io · 3 Oct 2026
Ticketing links: Cases can be synchronized with external ticketing systems such as Jira and ServiceNow.kb.torq.io · 3 Oct 2026
Security and compliance: Torq's Trust Center lists CCPA, GDPR, HIPAA, ISO/IEC 27001, SOC 2, C5, CSA STAR, and ISO/IEC 42001:2023 among its compliance items.securitytrust.torq.io · 3 Oct 2026
Support: The Trust Center directs security questions to [email protected] and offers access to security documentation by request.securitytrust.torq.io · 3 Oct 2026
Availability and pricing: The product page offers a demo request; the opened maker pages did not state a price, free plan, or trial.torq.io · 3 Oct 2026
Audience: Torq describes Case Management as part of its AI SOC platform for security teams.torq.io · 3 Oct 2026
Purpose: Torq Case Management gives security teams a shared workspace to collaborate and move security incidents from creation through investigation and response.torq.io · 4 Oct 2026
Case overview: Teams can view their backlog and filter cases by severity, category, assignee, and other criteria.torq.io · 4 Oct 2026
Investigation context: Evidence from autonomous triage is added to verified true positive cases, while case summaries, timelines, and recommended next steps support shift handoffs.torq.io · 4 Oct 2026
Response actions: Custom quick action buttons can enrich observables, investigate cases, communicate across teams, and remediate threats.torq.io · 4 Oct 2026
Lifecycle automation: Torq workflows can create, update, investigate, and resolve cases, and Torq cases are OCSF-compliant and extensible.kb.torq.io · 4 Oct 2026
Case controls: Case settings include reviewer assignment, categories, custom tabs, public notes and comments, resolution reasons, and customizable states.kb.torq.io · 4 Oct 2026
Integrations: Torq lists over 400 out-of-the-box integrations and says it supports custom integrations, including webhook-triggered and OAuth integrations.kb.torq.io · 4 Oct 2026
Example integrations: The integration directory includes CrowdStrike, Wiz, Google Cloud, Okta, Atlassian Jira, and ServiceNow.torq.io · 4 Oct 2026
Security and compliance: Torq states that it is SOC 2 Type II, HIPAA, GDPR, and BSI C5 compliant or certified, and says external compliance reports are available upon request.torq.io · 4 Oct 2026
Access security: Torq describes enterprise SSO and MFA integrations, role-based access control, least-privilege permissions, and immutable cloud-based compute infrastructure.torq.io · 4 Oct 2026
Hosting security: Torq says it uses GCP and AWS data centers and periodically audits and tests its platform and infrastructure, with penetration test reports available upon request.torq.io · 4 Oct 2026
Support: Customers can open a support ticket through the Knowledge Hub widget or email [email protected].kb.torq.io · 4 Oct 2026
Intended users: Torq presents Case Management as part of its AI SOC platform for security teams and SOC investigators handling security cases.torq.io · 4 Oct 2026
Pricing availability: The Case Management page offers a demo rather than displaying a price.torq.io · 4 Oct 2026