Xurrent Service Level Management
APIyesOSS—FREE—DOCS5/5
XS6.9#8 of 50
outWeb—Windows—Mac—LinuxoutAndroidoutiOS
Ranked in IT SLA Management Software ·No free plan on record
About
Xurrent Service Level Management is ranked #8 of 50 in IT SLA management software on Inferse. It runs on Android, API, iOS, Web.
Compared on IT SLA management software
- SLA scope
- bothxurrent.com
- Escalation automation
- Yesxurrent.com
- Business-hour calendars
- Yesxurrent.com
- Multi-level SLAs
- Yesxurrent.com
- SLA reporting
- Yesxurrent.com
- API access
- Yesxurrent.com
Facts
- Purpose
- Xurrent provides customized and automated SLA processes to help ensure service commitments are met while reducing administrative overhead.xurrent.com · 30 Sept 2026
- AI SLA tracking
- The platform uses AI-powered SLA tracking, automated compliance monitoring, request prioritization and real-time alerts.xurrent.com · 30 Sept 2026
- SLA types
- Users can configure SLAs, Operational Level Agreements and Experience Level Agreements with response and resolution times.xurrent.com · 30 Sept 2026
- Real-time monitoring
- Xurrent provides real-time visibility into SLA performance to help prevent breaches and ensure timely service delivery.xurrent.com · 30 Sept 2026
- Automation
- Predefined rules can trigger notifications and actions when SLAs are at risk of being breached.xurrent.com · 30 Sept 2026
- Escalation
- Escalation policies can automatically raise SLA breaches to higher support levels or management.xurrent.com · 30 Sept 2026
- Reporting
- The SLA module provides detailed reports on service performance for process improvement and service-delivery analysis.xurrent.com · 30 Sept 2026
- Target calculation
- Response and resolution targets are derived from the SLA’s Service Offering, including its durations and support-hours calendar, and inherited automatically by covered requests.xurrent.com · 30 Sept 2026
- Integrations
- Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning.developer.xurrent.com · 30 Sept 2026
- Jira integration
- The Jira integration supports on-premise and cloud Jira, and a basic App Store integration is free for all Xurrent users.xurrent.com · 30 Sept 2026
- Security compliance
- Xurrent states that it holds ISO 27001 and ISO 27018 certifications and allows customers to request its latest SOC 2 Type 2 report.xurrent.com · 30 Sept 2026
- Data protection
- Xurrent provides GDPR capabilities and stores and processes customer data in an AWS processing region selected by the customer.xurrent.com · 30 Sept 2026
- Audience
- The pricing page positions Xurrent for corporate IT organizations and managed service providers, including SMBs, enterprises and MSPs.xurrent.com · 30 Sept 2026
- Support
- Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email.xurrent.com · 30 Sept 2026
Company
- Founded
- 2010xurrent.com · 23 Sept 2026
- Headquarters
- Santa Barbara, California, USAxurrent.com · 23 Sept 2026
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Where it ranks on Inferse
Sources
- xurrent.com/features/sla· checked 30 Sept 2026
- xurrent.com/help/service-level-management-overview· checked 30 Sept 2026
- developer.xurrent.com· checked 30 Sept 2026
- xurrent.com/standard-integrations· checked 30 Sept 2026
- xurrent.com/security· checked 30 Sept 2026
- xurrent.com/pricing/it-service-management· checked 30 Sept 2026