After two years, Apple has finally accepted the flaw in the keyboards and agreed to refund those who already paid or replace it for free.
In an announcement on Friday, technological giant Apple acknowledged discrepancies in one of its products. Though it may seem unlikely for Apple which has been emphatic regarding its product quality, the company has announced that it would facilitate free repairs for keyboards of MacBook and MacBook Pro for four years from the date of purchase. Even if this announcement does not guarantee the safety of your keyboard from a speck of dust, it implies that you won’t have to spend a single buck for the fix.
The flaws in the keyboard of Apple have been reported explicitly among which ‘The Outline’ was the most profound critic until last October. The butterfly style keyboard has been associated with different complaints since it has been launched thereby implying failure of recent models with the lack of a potential catalyst. Therefore the company has faced more than three class action lawsuits in response to the possibly flawed design of the keyboard.
The problem, in this case, is profoundly associated with the design of the butterfly keyboard and its construction which results in neutering presses of keys if debris entered the keyboard. This issue does not have a simple solution and could not be fixed at home. On the contrary, Apple has offered a solution by allowing customers to bring their laptops to an authorized service provider or an Apple Store for repair. The company has also allowed customers to mail the faulty laptop to an Apple repair center and it is important to note that the repairs of faulty keyboards would be done for free.
Here is the list of the eligible models:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
Note: No other Mac notebook models are part of this program.
The faulty keyboards should depict problems such as unexpected repetition of characters or letters, keys with a sticky feeling, inconsistent response and no appearance of letters or characters on pressing.
Apple says that Apple store official or an authorized service provider would evaluate the device of customers to identify its eligibility and to perform repair services without any cost. The service could include replacement of one or more keys as well as the while keyboard. If users has already paid for repair, they can claim the refund by contacting Apple.