The Tool Desk
Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Microsoft has responded to complaints from owners of the new Surface Laptop 3 that some users said has a tendency of developing a hairline fracture on the screen, saying that such issues will be taken care of free of charge. Those affected said the screen developed the crack for no apparent reason as they had taken good care of their laptops, something that they are anyway expected to do with something priced more than a thousand bucks.
There also seems to be a method in the madness, for it is the Surface laptop 3 version that came with aluminum cases that seemed to be affected with the issue. According to ZDNet, the Laptop 3 models finished with Alcantara fabric does not seem to be affected so far.
Microsoft though has said the issues has been detected in only a small number of the Surface Laptop 3 devices, and that it is a ‘hard foreign particle’ that is causing the hairline fracture in the glass. The company though didn’t explain of what sort the ‘hard foreign particle’ is, or whether it is something due to an inherent flaw in the design itself.
Also, while it isn’t confirmed, a design flaw can have wider ramifications as more devices might start showing the issue, more so after the devices are subjected to more usage over time. The company also did not explain how the hard foreign particle ended up being in the laptops, particularly if it has the potential of causing the glass to crack, even if it is a hairline fracture.
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- 10th Gen Intel Core i7-1065G7 Quad-core 1.3 GHz (3.9 GHz Turbo) Processor/ Windows 11 Pro
- 256GB SSD (solid-state drive)/16GB LPDDR4X RAM/Omnisonic Speakers with Dolby Audio
- 13.5-inch PixelSense 2256 x 1504 Touch screen Display/Intel Iris Plus Graphics/Ambient light sensor
- 720p HD f2.0 camera (front-facing)/Bluetooth Wireless 5.0 technology/Wi-Fi 6 802.11ax compatible/Dual far-field Studio Mics
- 1 x USB-C Port/1 x USB-A Port/3.5 mm headphone jack/Finish: Black
Fortunately for those who have already bought the laptop, the company is encouraging them to get in touch with the support team to get their devices serviced if they have the issue. The company also said they will reimburse those who might have already got their devices attended to via a paid service.
Quick Recap
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- Microsoft Surface Laptop 3 features 10th generation Intel Core i5 processor, 13.5-inch PixelSense Touchscreen Display (2256 x 1504) resolution
- 256GB Solid State Drive, 8GB RAM
- Clean, elegant design thin and light, starting at just 2.76 pounds, Surface Laptop 2 fits easily in your bag, Graphics: Intel HD Graphics 620
- Bluetooth 4.0, Wi-Fi: 802.11ac Wireless LAN, Surface Pen NOT Included
- USB 3.0, Mini DisplayPort, SD Card Slot., Windows 10 Home
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- 15-inch (2496 x 1664) LCD Touchscreen Display
- Intel Core i7-1065G7 Processor (Quad-Core, 1.3GHz, 8MB Cache)
- 16GB DDR4 System Memory
- 256GB Solid State Drive (SSD)
- Integrated Intel Iris Plus Graphics
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- 【Intel 10th Processor】Equipped with Intel Core i5-1035G7 processor, this Surface Laptop 3 has a powerful processing power that can easily cope with multitasking and high-load work, bringing users a smooth and efficient using experience
- 【High-speed RAM】This refurbished Surface Laptop 3 has a 8GB RAM configuration that ensures smoothness when running multiple programs at the same time, providing a fast response to meet the needs of professional users, whether it's for graphic designing, video editing, or daily office work
- 【Storage】This Microsoft Surface Laptop 3 comes with a 256GB SSD, providing ample storage space so that users don't have to worry about running out of space and can store as many files, photos and videos as they want, while the SSD's high-speed read and write capabilities greatly improve system and application startup speed
- 【Display】This Surface Laptop 3 Laptop with backlit keyboard adopts a 13.5-inch 2K (2256x1504) pixels touch screen, the text is sharp and clear, and the colors are more vivid. Wide range of applications, suitable for study, work, entertainment, and Internet surfing
- 【Operation】This 13.5-inch Surface Laptop 3 comes pre-installed with Windows 11 Pro operating system, which offers more advanced security features and flexibility for business users who need specialized features like Remote Desktop, BitLocker and more.
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- Clean, Elegant Design: Thin and light, starting at just 2.79 pounds, Surface Laptop 3 is easy to carry
- Choose from rich tone-on-tone color combinations: new Sandstone, plus Matte Black, Cobalt Blue, and Platinum
- Improved speed and performance to do what you want, with the latest processors: Surface Laptop 3 is up to 2 times faster than Surface Laptop 2
- More ways to connect, with USB-C and USB-A ports for connecting to displays, docking stations and more, as well as accessory charging
- All day power on the go, with up to 11.5 hours of battery life, Plus standby time when you’re away, Go from empty to a full battery with fast charging up to 80 percent in about 1 hour
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