Customer Service·Standings
Customer Retention Software
Customer retention software helps teams keep customers by coordinating customer journeys and automation; the choice turns on supported channels and the retention features you need.
Use the board to compare free plans, paid starting points, contact limits, churn prediction, loyalty and rewards, retention analytics, and automation workflows. Tools run on the web, with API, iOS and Android availability shown where listed. The signal score is out of 10; marks indicate a public API, open-source code and a free tier.
- 22 platforms
- 6 with a public API on this page
- 7 with a free tier
- Checked 28 Sept 2026
- 1 L
LoyaltyLionloyaltylion.comEcommerce loyalty software gives points for orders, referrals, reviews, birthdays, accounts, and social follows.
- 2 A
AskNicelyasknicely.comCustomer feedback software with surveys that can branch based on answers.
- 3 YL
Yotpo Loyaltyyotpo.comYotpo Loyalty & Referrals lets ecommerce brands run points, rewards, VIP-tier and referral programs.
- 4 CB
Churn Busterchurnbuster.ioWeb and API tools help recover failed payments and save cancellations; a free plan is available.
- 5 K
Klaviyoklaviyo.comWeb email software offers no-cost service for 15,000 monthly messages.
- 6 R
Retentlyretently.comRetently is a SaaS customer-feedback platform for measuring NPS, CSAT and CES and acting on the results.
- 7 B
Brazebraze.comEmail automation software for web, Android, iOS, and API use, with a free trial.
- 8 SISmile.iosmile.io
Shopify loyalty software gives customers points to exchange for discounts, products, and other rewards.
- 9 C
Churnkeychurnkey.coSubscription tools offer cancellation options, payment recovery campaigns, and customer feedback analysis.
- 10 GCGainsight Customer Communitiesgainsight.com
Customer community software works on the web and connects through an API.
- 11 IO
Insider Oneinsiderone.comMarketing software handles email campaigns, mapped journeys, lead ratings, and forms on web, mobile, and API.
- 12 BE
Bloomreach Engagementbloomreach.comEmail automation and customer journey tools available through the web and an API.
- 13 IIterableiterable.com
Marketing software runs email campaigns, maps journeys, and rates leads on web, mobile, and API.
- 14 O
Optimoveoptimove.comAutomated email and customer journey tools are available on web, mobile, and API.
- 15 KR
Kangaroo Rewardsloyalty.kangaroorewards.comLoyalty software awards points for purchases and visits, with tiered benefits and redeemable rewards.
- 16 V
Vitallyvitally.ioVitally describes itself as an AI-powered Customer Success workspace that combines customer data, teams, and customers in one platform.
- 17 CI
Customer.iocustomer.ioEmail automation for web and mobile starts at $100 a month and includes a 14-day trial.
- 18 A
Antavoantavo.comAn AI loyalty platform for promotions, custom currencies, tiers, challenges, referrals, and rewards.
- 19 C
ClientSuccessclientsuccess.comWeb software tracks customer health and supports onboarding, lifecycle tasks, and AI summaries.
- 20 P
Planhatplanhat.comB2B customer operations software supports success work, CRM, PSA, health ratings, and interaction records.
- 21 CRChargebee Retentionchargebee.com
Web retention software with churn prediction, multichannel journeys, and advanced analytics.
- 22 TOTalon.Onetalon.one
Loyalty, promotions, and gamification use campaign rules to set offers, points, and tier changes.
Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise
How to choose
Which platforms does it need to run on?
Choose based on where your customer data and support work already live. Web access is listed across the board, while API, iOS and Android availability varies by tool.
An API is a public connection that lets another app send or receive information. Check that mark when you need to connect retention work to an existing system.
Does it offer a free plan or trial?
Check the pricing fields for a free plan, a trial period, or a paid starting price. Pricing may also be listed as available on request.
A free plan and a free trial are different: a plan can continue without payment, while a trial lasts for a stated period.
Which retention work should it cover?
Match the tool to the work you need: journey channels, automation workflows, contact limits, churn prediction, loyalty or rewards, and retention analytics.
Churn prediction flags customers who may leave. Retention analytics shows how customer retention changes, while workflows carry out planned actions.
Do you need open-source code or a public API?
Use the open-source mark when access to the product's code matters. Use the public API mark when another application must exchange data with the tool.
Review these marks alongside your platform needs before choosing a product.
Questions
What does customer retention software do?
It supports customer journeys and automation, with features such as churn prediction, loyalty or rewards, and retention analytics.
Which platforms can customer retention software run on?
The board lists web, API, iOS and Android availability. Check the platform marks for the product you are considering.
Do customer retention tools have free plans?
Free-plan status varies. The pricing fields show whether a product has a free plan, a trial, or a paid price.
What is churn prediction in retention software?
Churn prediction identifies customers who may leave so a team can plan retention actions.
What is the difference between a free plan and a free trial?
A free plan can continue without payment under its terms. A free trial provides access for a stated trial period.
Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure