Customer Service·Standings

Customer Service Bug Reporting Software

Customer service bug reporting tools help teams capture and manage reports of software problems; compare platform support and whether a free plan or trial fits your needs.

The board shows a signal score out of 10, plus marks for a public API, open-source code and a free tier. Check a tool’s listed platform and pricing details before choosing.

  • 11 platforms
  • 1 with a public API on this page
  • 8 with a free tier
  • Checked 19 Oct 2026
  1. 1
    B
    BugSnagbugsnag.com

    Mobile and web app monitoring that ranks errors by their effect on users.

    7.9 APIOpenFree Free tier
  2. 2
    E
    Embraceembrace.io

    Embrace is a user-focused observability platform connecting technical performance with end-user impact across mobile and web applications.

    6.6 APIOpenFree Free tier · $0.80 usage-based
  3. 3
    A
    Airbrakeairbrake.io

    Application error monitoring sends real-time alerts and groups errors with details for investigation.

    6.4 APIOpenFree Free tier · from $17/mo
  4. 4
    B
    Bugseebugsee.com

    App diagnostics records user interactions and crash context, with a free plan and password-field masking.

    6.1 APIOpenFree Free tier
  5. 5
    R
    Rollbarrollbar.com

    Rollbar describes itself as a code-first observability platform connecting errors, replays, and releases.

    5.9 APIOpenFree Free tier
  6. 6
    B
    BugHerdbugherd.com

    Website bug reporting software with a browser extension and an API; paid plans start at $42 per month.

    5.7 APIOpenFree From $50/mo
  7. 7
    MI
    Marker.iomarker.io

    Marker.io collects website feedback, bug reports, UAT reports, and annotations with screenshots and technical metadata.

    5.6 APIOpenFree From $39/mo
  8. 8
    FC
    5.2 APIOpenFree Free tier
  9. 9
    L
    Luciqluciq.ai

    Mobile monitoring captures sessions and detects crashes, slow launches, network errors, and other issues.

    5.1 APIOpenFree —
  10. 10
    J
    JamJam

    Bug-reporting details list a free plan and a $14-a-month Team plan.

    4.9 APIOpenFree Free tier · from $14/mo
  11. 11
    S
    ShakeShake

    A free Chrome extension is listed for Shake.

    4.9 APIOpenFree Free tier

Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise

How to choose

Which platforms does the tool need to support?

Start with the platform your team uses. The board includes tools for iOS, Android, web, APIs, browser extensions and self-hosting.

Check the individual product’s platform details before choosing; the platform marks show where a tool is available, not whether it fits your workflow.

Can I try a free plan or trial?

Check whether the product offers a free plan or a time-limited trial, since they are different ways to evaluate a tool.

For example, Airbrake lists a free plan and a 30-day trial, while Marker.io lists a 15-day trial and no free plan.

How much does customer service bug reporting software cost?

Compare the listed starting price and billing terms, and check whether pricing is available without a request. For example, Rollbar lists a free plan and paid pricing from $9 per month, while Luciq lists pricing on request.

Pricing can vary by product. Airbrake lists paid pricing from $17 per month with annual billing; Embrace lists paid pricing from $0.80.

Do I need a public API or open-source code?

If your workflow needs a public API, check the API mark and confirm the product’s details. The score considers API availability and documentation depth.

If you need to inspect or change the code, check the tool’s licence and open-source status. The board includes an open-source mark.

Questions

What customer service bug reporting software has a free plan?

The board marks whether a product has a free plan. For example, Airbrake and Firebase Crashlytics list free plans.

How do I compare free trials for bug reporting tools?

Check the listed trial length and whether a free plan is also available. Airbrake lists a 30-day trial; Marker.io lists a 15-day trial.

Which platforms should I check before choosing bug reporting software?

Check for support on the platform your team uses, such as iOS, Android, web, API, browser extension or self-hosted deployment.

Does customer service bug reporting software have an API?

The board includes a public API mark. Check a product’s details to confirm whether its API meets your needs.

How is the signal score calculated?

It reflects published information on usage (34%), public API (24%), documentation depth (18%), open-source code (14%) and a free tier (10%).

Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure