Best Customer Success Software in 2026
Updated
In short: Certinia Customer Success Cloud is ranked #1 of 24 as of 3 October 2026, ahead of Mango CS and SmartKarrot. The best-ranked option with a free plan is EverAfter. The lowest first paid tier on this page is Skalin at €58.25/mo.
Customer success platforms organize work around customer onboarding, ongoing account health and renewals. Compare customer portals and onboarding workflows with health scoring, renewal tracking and success playbooks to understand the capabilities represented. Free account limits, free-plan availability and paid-from pricing add useful context when weighing plan fit. Vitally, Certinia Customer Success Cloud and Mango CS appear among the first entries, followed by Successifier and EverAfter. The ranking is a ranked best-of list. Use its stated comparison points to consider which combination of customer-facing access and team workflows aligns with how you support accounts over time.
24 customer success software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Health scoring | |
|---|---|---|---|---|---|---|---|---|
| 1 | Certinia Customer Success Cloud | 6.8 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 2 | Mango CS | 6.8 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 3 |  SmartKarrot | 6.8 | RecognisedAPIDocumented | $1,250/mo | No | — | Yes | View |
| 4 | Successifier | 6.8 | RecognisedAPIDocumented | $79/mo | No | — | Yes | View |
| 5 | Vitally | 6.8 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 6 |  Skalin | 6.7 | RecognisedAPIDocumented | €58.25/mo | No | — | Yes | View |
| 7 | EverAfter | 6.0 | RecognisedAPIDocumented | $200/mo | Yes | — | Yes | View |
| 8 | ChurnZero | 5.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 9 | Custify | 5.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 10 | Customerscore.io | 5.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 11 | Gainsight Customer Success | 5.2 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 12 | Planhat | 5.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 13 | Freshsuccess | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 14 |  Gainsight Customer Communities | 5.1 | RecognisedAPIDocumented | — | No | — | — | View |
| 15 |  Klynk Orchestra | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 16 | SuccessGuardian | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 17 |  ZapScale | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 18 | ClientSuccess | 5.0 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 19 | CSSignal | 5.0 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 20 | RevSetter | 5.0 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 21 | Startdeliver | 5.0 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 22 | Velaris | 5.0 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 23 | Akita | 4.9 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 24 |  UserIQ | 4.9 | RecognisedAPIDocumented | — | — | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer success software is ranked first on Inferse?
Certinia Customer Success Cloud is ranked #1 of 24 with a score of 6.8. Mango CS is second and SmartKarrot third.
How many of these have a free plan?
1 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Skalin has the lowest first paid tier we found: €58.25/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.