CallTools

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

CallTools is ranked #37 of 126 in call center software on Inferse, made by CallTools (Irvine, California, United States). It runs on API, Browser extension, macOS, Web, Windows.

Compared on call center software

Local presence: Yescalltools.com
Voicemail drop: Yescalltools.com

Facts

What it does: CallTools provides an all-in-one cloud contact-center platform for managing inbound and outbound calls.calltools.com · 1 Oct 2026
Dialing modes: The platform offers power, predictive, and preview dialing options.calltools.com · 1 Oct 2026
Power dialer: The Power Dialer automatically advances through a contact list and connects agents when a person answers.calltools.com · 1 Oct 2026
Inbound calling: Inbound features include call distribution, custom IVR, queues, callbacks, failover destinations, and call recording.calltools.com · 1 Oct 2026
Messaging: Agents can send SMS and email follow-ups directly from the platform.calltools.com · 1 Oct 2026
Reporting: The dashboard reports contact rates, talk time, call dispositions, and lead-source performance in real time.calltools.com · 1 Oct 2026
Integrations: CallTools lists more than 40 direct integrations, including Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics, Slack, Google Sheets, Shopify, Zapier, Keap, Ringba, and Retreaver.calltools.com · 1 Oct 2026
API: Its documented REST API supports data import, export, querying contacts and call logs, webhooks, automations, and custom connectors.calltools.com · 1 Oct 2026
Compliance controls: Compliance features include timezone protection, state-specific holiday scheduling, Federal Do Not Call integration, contact-preference scrubbing, call recording, and audit logging.calltools.com · 1 Oct 2026
Security: The VoIP platform states that it uses call-data encryption, secure authentication controls, strong password policies, closed SIP ports, and multi-factor authentication for admin accounts.calltools.com · 1 Oct 2026
Support: CallTools provides in-house support, developer support for API needs, phone support, and stated online hours of Monday–Friday 5am–5pm PST and Saturday–Sunday 7am–4pm PST.calltools.com · 1 Oct 2026
System requirements: Agents must use a physical Windows 10 or current macOS computer with the latest Chrome or Firefox and a USB wired headset; tablets, mobile devices, and virtual machines are unsupported.calltools.zendesk.com · 1 Oct 2026
Usage limits: The plan includes unlimited minutes and does not limit calls per minute or ports, although CallTools asks customers to report expected usage spikes.calltools.com · 1 Oct 2026
Target customers: CallTools says it supports organizations ranging from small sales teams to large enterprise contact centers.calltools.com · 1 Oct 2026