Best Call Center Software in 2026
Updated
In short: Amazon Connect is ranked #1 of 126 as of 4 October 2026, ahead of RingCentral RingCX and 8x8 Contact Center. The best-ranked option with a free plan is CallHub. The lowest first paid tier on this page is CallHub at $0.05/mo.
Call center software supports teams handling customer conversations across phone and digital channels. To compare options, look at digital channel scope together with inbound calling, outbound dialer, and IVR builder. Workforce management, maximum agents, and recording retention add operational dimensions, while free-plan availability and paid-from prices offer budget context. Amazon Connect and 8x8 Contact Center lead the ranking, with Dollu CCaaS and UJET next. Dialpad Support, Daktela Contact Center, ICTContact, and Odigo also appear among the first entries. Consider which channels, call flows, capacity, and retention requirements matter to your operation as you weigh the listed capabilities.
126 call center software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Inbound calling | |
|---|---|---|---|---|---|---|---|---|
| 1 | Amazon Connect | 8.4 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 2 |  RingCentral RingCX | 8.2 | RecognisedAPIDocumented | $65/mo | No | $65/user/mo | Yes | View |
| 3 | 8x8 Contact Center | 8.2 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 4 | Dialpad Support | 8.0 | RecognisedAPIDocumented | $8,095/mo | No | $80/user/mo | Yes | View |
| 5 |  Exotel Contact Center | 7.8 | RecognisedAPIDocumented | $70/mo | — | — | Yes | View |
| 6 | Dollu CCaaS | 7.7 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 7 | Daktela Contact Center | 7.7 | RecognisedAPIDocumented | €12/mo | No | — | — | View |
| 8 | UJET | 7.6 | RecognisedAPIDocumented | $65/mo | No | $65/user/mo | Yes | View |
| 9 |  Odigo | 7.6 | RecognisedAPIDocumented | €40/mo | No | — | — | View |
| 10 |  Comm100 Contact Center | 7.6 | RecognisedAPIDocumented | $2.58/mo | No | — | — | View |
| 11 |  CallHub | 7.5 | RecognisedAPIDocumented | $0.05/mo | No | — | — | View |
| 12 |  eGain Conversation Hub | 7.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 13 | Dixa | 7.3 | RecognisedAPIDocumented | €89/mo | No | — | — | View |
| 14 | Nectar Desk CTI | 7.3 | RecognisedAPIDocumented | $50/mo | No | — | — | View |
| 15 |  ICTContact | 7.3 | RecognisedAPIDocumented | $399/mo | No | — | — | View |
| 16 |  Freshcaller | 7.2 | RecognisedAPIDocumented | $15/mo | Yes | $15/user/mo | — | View |
| 17 | Newfies-Dialer | 7.2 | RecognisedAPIDocumented | $299/mo | No | — | — | View |
| 18 |  CloudTalk AI Voice Agent | 7.1 | RecognisedAPIDocumented | — | No | — | — | View |
| 19 | Luware Nimbus | 7.0 | RecognisedAPIDocumented | $85/mo | No | — | — | View |
| 20 | Genesys Cloud CX | 6.9 | RecognisedAPIDocumented | $75/mo | No | $75/user/mo | Yes | View |
| 21 | Enghouse CCaaS | 6.9 | RecognisedAPIDocumented | — | — | — | — | View |
| 22 | Zoom Contact Center | 6.7 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 23 |  Mitel CX | 6.7 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 24 |  Zendesk Contact Center | 6.7 | RecognisedAPIDocumented | $33/mo | No | $83/user/mo | Yes | View |
| 25 | ICTBroadcast | 6.7 | RecognisedAPIDocumented | $50/mo | No | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which call center software is ranked first on Inferse?
Amazon Connect is ranked #1 of 126 with a score of 8.4. RingCentral RingCX is second and 8x8 Contact Center third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, CallHub has the lowest first paid tier we found: $0.05/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.