Cass
Ranked in AI Mental Health Chatbots·paid from $0/mo
About
Cass is an AI mental-health assistant for people and organizations seeking always-available wellness support. It offers coaching through SMS and Facebook Messenger, with no app download, account, or waitlist required for texting. Conversations can include recommendations, self-guided exercises, surveys, follow-ups, goal setting, and referrals; users can also take assessments such as GAD-7 and PHQ-9. Its knowledge engine covers 800 topics and more than 3 million variations. Cass says it flags crisis situations, verifies severity, and engages a crisis professional within 20 seconds, while also stating it is not a crisis-response service or a replacement for professional therapy. It connects users on demand to 5,000 coaches across all 50 states and is available in seven languages, including English and Spanish. Cass lists a free plan, an At-scale employee plan at 0.05 USD per year per employee, and an Active user plan at 5.00 USD per month per person. It also offers an insights dashboard and database or EHR integration.
Who it is for
It may suit individuals, health plans, healthcare providers, employers, and communities looking for wellness coaching by message. Organizations considering it should account for the stated limits on HIPAA coverage across messaging channels.
What is good
- Text access requires no app, account, or waitlist.
- Offers assessments including GAD-7 and PHQ-9.
- Provides coaching, exercises, follow-ups, and referrals.
- Connects users to 5,000 coaches across all 50 states.
- Available in seven languages, including English and Spanish.
What to know first
- Not a crisis-response service or therapy replacement.
- HIPAA coverage excludes SMS, Messenger, and WhatsApp except Signal.
- Listed paid plans include per-employee and per-person charges.
Verdict
Cass combines messaging-based wellness coaching with self-assessments, referrals, and human escalation. Its crisis-service and channel-specific HIPAA limitations are important to weigh before deployment.
Compared on AI mental health chatbots
Facts
- Purpose
- Cass is an AI mental-health assistant that helps users understand and manage their mental health.cass.ai · 30 Sept 2026
- Availability
- Cass provides wellness chatbot support 24/7.cass.ai · 30 Sept 2026
- Channels
- Cass delivers coaching through text messaging and Facebook Messenger.cass.ai · 30 Sept 2026
- No-download access
- Users can text Cass through SMS or Facebook Messenger without downloading an app or creating an account.cass.ai · 30 Sept 2026
- Knowledge engine
- Cass's knowledge engine covers 800 topics and more than 3 million variations.cass.ai · 30 Sept 2026
- Assessments
- Cass can administer self-assessments such as GAD-7 and PHQ-9.cass.ai · 30 Sept 2026
- Coaching features
- Cass provides personalized conversations, recommendations, resources, surveys, self-guided exercises, follow-ups, goal setting, and resource referrals.cass.ai · 30 Sept 2026
- Crisis triage
- Cass flags crisis situations, follows severity-verification protocols, and engages a crisis professional within 20 seconds.cass.ai · 30 Sept 2026
- Integrations
- Cass can be embedded in Google Home, Instagram, Facebook Messenger, WhatsApp, websites, portals, and other communication channels.cass.ai · 30 Sept 2026
- Coach network
- Cass connects users on demand to 5,000 coaches available in all 50 states.cass.ai · 30 Sept 2026
- Languages
- Cass is available in seven languages, including English and Spanish.cass.ai · 30 Sept 2026
- Analytics
- Cass provides an insights dashboard with reporting and integration of information into a database or EHR.cass.ai · 30 Sept 2026
- Security
- Cass states that it is HIPAA-compliant and SOC 2 certified, uses TLS 1.2 and 1.3, and audits servers daily.cass.ai · 30 Sept 2026
- HIPAA limitation
- Cass says HIPAA compliance applies on its network, while SMS, Facebook Messenger, and WhatsApp communications are not covered except Signal.cass.ai · 30 Sept 2026
- Product limitation
- Cass's sample conversation states that the service is not a crisis-response service.cass.ai · 30 Sept 2026
- Clinical evidence
- Cass says it is clinically shown to help manage conditions including anxiety and depression, with research from Duke, Stanford, and Northwestern.cass.ai · 1 Oct 2026
- Insights
- Cass provides an insights dashboard and can integrate information with a database or EHR.cass.ai · 1 Oct 2026
- Deployment
- Cass requires no app download, account creation, or waitlist for text messaging access.cass.ai · 1 Oct 2026
- Encryption
- Cass encrypts data with at least 256-bit asymmetric or 4096-bit symmetric keys and secures transit with TLS 1.2 and 1.3.cass.ai · 1 Oct 2026
- Data deletion
- Cass says users can request data deletion at any point and that unnecessary protected health information is securely deleted immediately.cass.ai · 1 Oct 2026
- Therapy limitation
- Cass states that it is not a replacement for professional therapy.cass.ai · 1 Oct 2026
- Target users
- Cass serves individuals as well as health plans, healthcare providers, employers, and communities.cass.ai · 1 Oct 2026
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Where it ranks on Inferse
Sources
- cass.ai/start· checked 30 Sept 2026
- cass.ai/cass-chat· checked 30 Sept 2026
- cass.ai/cass-engage· checked 30 Sept 2026
- cass.ai/security· checked 30 Sept 2026
- cass.ai/now· checked 1 Oct 2026
- cass.ai/business· checked 1 Oct 2026
- cass.ai/blog/psychological-artificial-intellige· checked 1 Oct 2026
- cass.ai/blog/calculating-the-value-of-mental-he· checked 1 Oct 2026