Chat Data

Overview

Chat Data is an AI agent platform for customer-support chatbots and live chat. Teams can build agents from documents or website content, then put them on a site through a chat widget or connect them through an API. It also supports multiple messaging channels and live handoff to human agents.

Training inputs include uploaded data, Google Drive, Notion, YouTube, and video and audio. The platform lists 834 built-in MCP apps with more than 10,000 tools, alongside integrations such as Slack, WhatsApp, Instagram, Zendesk, Shopify, Zapier, and Make.

Key features

Build and train agents

A visual flow builder and AI bot generation support agent creation. Knowledge-base answers can draw on the connected training material. The range of sources—from site content and documents to video and audio—lets teams assemble agents around existing business information.

Channels, voice, and human support

Chat Data supports website chat, WhatsApp, Slack, Messenger, Instagram, Telegram, Discord, and LINE. Live handoff allows conversations to move to human agents. Real-time voice mode and customized voices from ElevenLabs extend the experience beyond text chat.

Privacy and API access

Chat Data says it detects and anonymizes personally identifiable information before sending it to LLM models, then restores the original values in responses. Its REST API uses bearer-token authentication and has a limit of 600 requests per minute.

The company states that the service is SOC 2 Type I and Type II certified and GDPR compliant. A HIPAA Business Associate Agreement is available from the Standard plan upward. The DPA says conversation and training data are stored in Switzerland, with primary infrastructure on Oracle Cloud and blob storage on Azure in Switzerland.

Pricing

Chat Data has a free plan and paid plans billed annually. The free plan includes 100 message credits per month, 1.6M training characters per month, 100 scraped pages per month, one AI agent, 400K chatbot characters, and one AI action per chatbot.

Entry, Standard, and Professional also specify training-character and scraped-page allowances. Across those plans, training limits range from 88M to 440M characters per month, and scraped-page allowances from 1,500 to 24,000 per month. Chatbot-character limits range from 33M to 55M. Conversation-history retention is 0.5 years on Free, 1 year on Entry, 3 years on Standard, and 5 years on Professional.

Platforms

Chat Data is available as a web product and API, with self-hosted deployment listed. Its multichannel deployment options cover website chat and supported messaging services. The API's 600-requests-per-minute limit is a practical constraint for teams planning high-volume integrations.

Who it's for

The Terms describe the service as intended for professional entities facilitating business operations. It may suit teams looking to deploy customer-support agents across web and messaging channels, use company materials as training inputs, or route conversations to human staff. Plan limits, retention periods, and the Enterprise option to use a customer's own server and database are relevant when assessing operational fit.

Pros and cons

Pros

• Training supports a broad mix of files, connected services, and media inputs.
• Website chat, several messaging channels, voice mode, and human handoff are available.
• Published privacy, certification, data-residency, and API details help teams assess requirements.
• A free plan is available, with paid plans starting at 15.83 USD per month billed annually.

Cons

• Paid pricing is presented on an annual billing basis, and Enterprise pricing is not listed.
• Message credits, agents, team members, storage, and retention vary by plan, so requirements need to be checked against each tier.
• The REST API is limited to 600 requests per minute.

Alternatives

Teams comparing chatbot platforms can also review IBM watsonx Assistant, Gupshup, Quickchat AI, Workato Agentic, DocsBot AI, ChatLab, AiSensy, and Botpress, or browse the broader chatbot builders category.

Verdict

Chat Data brings knowledge-based chatbot creation, multiple customer channels, human handoff, and a sizeable listed MCP app catalog into one platform. Its published plan limits and privacy details give teams concrete factors to weigh, while its annual billing, API rate limit, and unlisted Enterprise price warrant closer review when sizing a deployment. The fit depends on whether its channel coverage, training inputs, and plan allowances match the support workflows and infrastructure a team needs.