Intercom
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About
Intercom is ranked #24 of 257 in chatbot builders on Inferse, made by Intercom (San Francisco, California, United States). It runs on Android, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $19/mo.
Compared on chatbot builders
- Free plan
- Nointercom.com
Facts
- Free plan
- Nointercom.com · 20 Sept 2026
- Website chatbot
- Yesintercom.com · 20 Sept 2026
- Live agent chat
- Yesintercom.com · 20 Sept 2026
- Visitor tracking
- Yesintercom.com · 20 Sept 2026
- Chat channels
- omnichannelintercom.com · 20 Sept 2026
- Listed integrations
- 450intercom.com · 20 Sept 2026
- Paid from
- 29intercom.com · 20 Sept 2026
- Pricing model
- Pricing combines per-seat plans with usage-based charges such as Fin outcomes and messaging.intercom.com · 27 Sept 2026
- Free trial
- A 14-day trial is available without a credit card and includes all features, Fin, and add-ons.intercom.com · 27 Sept 2026
- Free Lite seats
- Advanced includes 20 free Lite seats, while Expert includes 50 free Lite seats.intercom.com · 27 Sept 2026
- Trial payment rule
- Payment begins only after choosing a plan and adding payment details.intercom.com · 27 Sept 2026
- Refund guarantee
- Fin includes a 90-day money-back guarantee, with spending limits and alerts.intercom.com · 27 Sept 2026
- Outcome refund
- A Fin outcome is refunded if the conversation is later reopened.intercom.com · 27 Sept 2026
- Supported platforms
- Messenger supports web, iOS, and Android experiences.intercom.com · 27 Sept 2026
- Business adoption
- Intercom says it is trusted by more than 30,000 businesses.intercom.com · 27 Sept 2026
- Knowledge answers
- Fin answers free-form questions using approved knowledge and cites sources in replies.intercom.com · 27 Sept 2026
- Human handoff
- Fin hands conversations to agents with the full conversation and customer history attached.intercom.com · 27 Sept 2026
- Messenger customization
- Teams can customize Messenger tone, style, and design.intercom.com · 27 Sept 2026
- Helpdesk integrations
- Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk.intercom.com · 27 Sept 2026
- Security features
- Expert includes SSO, identity management, and HIPAA support.intercom.com · 27 Sept 2026
- Team collaboration
- Advanced includes multiple team inboxes and round-robin assignment.intercom.com · 27 Sept 2026
- Support resources
- Intercom provides a help center, developer hub, community, and status resources.intercom.com · 27 Sept 2026
Company
- Founded
- 2011intercom.com · 23 Sept 2026
- Headquarters
- San Francisco, California, United Statesintercom.com · 23 Sept 2026
Best Intercom alternatives
See all 12
9.0 IBM watsonx Assistant $140/mo first paid tier Free plan 
8.9 Amazon Lex $0.50/mo first paid tier Free plan 
8.8 Chat Data $15.83/mo first paid tier Free plan 
8.8 Botpress $150/mo first paid tier Free plan 
8.7 Gupshup Free free plan, no paid price published Free plan 
8.7 DocsBot AI $49/mo first paid tier Free plan 
Where it ranks on Inferse
- Best Chatbot Builders in 2026#24 of 257
- Best Knowledge Base Software in 2026#54 of 138
- Best Help Desk Software in 2026#66 of 101
- Best Live Chat Software in 2026#12 of 95
- Best AI Customer Service Agents in 2026#20 of 55
- Best Customer Self-Service Software in 2026#23 of 44
- Best Social Media Customer Service Software in 2026#20 of 42
- Best AI Customer Service Software in 2026#17 of 41
- Best Conversational Marketing Software in 2026#13 of 31
- Best Customer Service CRM Software in 2026#16 of 24
Sources
- intercom.com/pricing;· checked 20 Sept 2026
- intercom.com/pricing· checked 27 Sept 2026
- intercom.com/live-chat· checked 27 Sept 2026