Dovetail

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Dovetail is a web-based customer intelligence platform for organizing and analyzing customer feedback. Projects bring together interviews, usability tests, sales calls, product demos, documents, audio, video, and survey responses. Dovetail AI offers contextual chat with answers traced to sources, automatic transcription, insight reports, summaries, and high-volume feedback analysis. Channels continuously classify and track themes, but are available only on Professional and Enterprise plans. Those workspaces can import up to 250 data points per month and purchase additional points. Channels can directly import support tickets from Front, Intercom, Jira Service Management, Freshdesk, HubSpot Service Hub, and Zendesk, along with reviews from Google Play, Apple App Store, and G2. The API is available on Free, Professional, and Enterprise workspaces for task automation, insight extraction, and data management. The Free plan costs 0.00 USD per free and includes one channel, one project, basic chat, and AI summaries. Dovetail holds SOC 2 Type II and ISO 27001 certifications and states that it is GDPR ready.

Who it is for

Dovetail suits teams bringing varied customer feedback into a shared analysis workflow. The API is available even on Free, while teams needing Channels must use Professional or Enterprise.

What is good

Projects cover interviews, calls, media, and surveys
AI provides source-traced chat and automatic transcription
API is available on Free, Professional, and Enterprise
Channels connect to listed support and review sources
Holds SOC 2 Type II and ISO 27001 certifications

What to know first

Channels are limited to Professional and Enterprise
Professional and Enterprise import up to 250 data points monthly
Canceled workspaces become read-only for 30 days before deletion

Verdict

Dovetail brings varied feedback formats together with AI analysis and an API. Check plan access to Channels and monthly data-point limits if continuous theme tracking is central to the workflow.

Compared on text analytics software

Free plan: Yesdovetail.com

Facts

What it does: Dovetail is an always-on Customer Intelligence Platform that transforms unstructured customer feedback into strategic advantage.dovetail.com · 1 Oct 2026
Projects: Projects let teams analyze customer interviews, usability tests, sales calls, product demos, documents, audio, video, and survey responses.dovetail.com · 1 Oct 2026
AI analysis: Dovetail AI provides contextual chat with source-traced answers, automatic transcription, insight reports, high-volume Channels analysis, and summaries.dovetail.com · 1 Oct 2026
Channels availability: Channels are available on Professional and Enterprise plans and continuously classify and track themes in high-volume feedback.dovetail.com · 1 Oct 2026
Channels limit: Professional and Enterprise workspaces can import up to 250 data points per month and purchase additional data points.dovetail.com · 1 Oct 2026
Data integrations: Channels can directly import support tickets from Front, Intercom, Jira Service Management, Freshdesk, HubSpot Service Hub, and Zendesk, plus reviews from Google Play, Apple App Store, and G2.dovetail.com · 1 Oct 2026
Slack integration: The Slack integration syncs messages to Channels, shares Dovetail content, provides notifications and comments, and supports Ask Dovetail as an Enterprise add-on.dovetail.com · 1 Oct 2026
API: The Dovetail API is available on Free, Professional, and Enterprise workspaces for scripts and applications that automate tasks, extract insights, and manage data.dovetail.com · 1 Oct 2026
Security certifications: Dovetail has SOC 2 Type II and ISO 27001 certification and states that it is GDPR ready.dovetail.com · 1 Oct 2026
HIPAA: Dovetail offers an Enterprise HIPAA add-on with controls including disabled CSV and video downloads by default, disabled public sharing by default, enforced SSO, and Business Associate Agreements.dovetail.com · 1 Oct 2026
Cancellation retention: After cancellation, a workspace remains read-only for 30 days for data export and is then deleted according to the data retention policy.dovetail.com · 1 Oct 2026
Enterprise support: Enterprise includes priority support, dedicated customer success, and onboarding assistance.dovetail.com · 1 Oct 2026
Company founding: Dovetail was founded in 2017 in Sydney, Australia and is headquartered in Sydney with offices in San Francisco.dovetail.com · 1 Oct 2026