Thematic

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Thematic is ranked #5 of 36 in text analytics software on Inferse. It runs on API, Web. There is no free plan. Paid plans start at $2083.33/mo.

Compared on text analytics software

Free plan: Nogetthematic.com
API access: Yesgetthematic.com

Facts

Purpose: Thematic unifies surveys, tickets, calls, reviews, and social feedback into a traceable source of customer intelligence for enterprise CX teams.getthematic.com · 3 Oct 2026
Theme analysis: The platform automatically turns comments and chats into themes, sentiment, and synthetic scores, and lets users validate and refine the analysis in a Theme Editor.getthematic.com · 3 Oct 2026
Impact scoring: The Scoring Agent generates predicted NPS, churn propensity, and effort scores from unstructured feedback without waiting for survey data.getthematic.com · 3 Oct 2026
Answers and workflows: The platform includes natural-language Thematic Answers and workflows for routing insights to teams and tools.getthematic.com · 3 Oct 2026
Integrations: Integration options include one-click integrations, API access, sFTP, file uploads, and custom integrations; listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake.getthematic.com · 3 Oct 2026
Integration fees: The pricing page says one-click integrations and CSV uploads have no additional cost, and data can also be pushed through the API.getthematic.com · 3 Oct 2026
Data fit: Thematic says it works best with at least 2,000 rows of verbatims.getthematic.com · 3 Oct 2026
Security: Thematic states that it is SOC 2 Type II certified and complies with GDPR and CCPA, and that customer data is encrypted at rest and in transit.getthematic.com · 3 Oct 2026
Data handling: Thematic says customer data is not used to train models for other clients, and offers PII redaction during data ingestion.getthematic.com · 3 Oct 2026
Hosting and access: Thematic says it hosts data in a preferred US, EU, or Australia region and offers role-based permissions and SAML 2.0 single sign-on.getthematic.com · 3 Oct 2026
Support: The Foundation plan includes an assigned Customer Success Manager and 24/7 support, while the pricing FAQ describes a Customer Success team.getthematic.com · 3 Oct 2026
Company history: Thematic says it officially launched in 2017 after its founders developed a solution for analyzing survey responses and connecting themes to metrics.getthematic.com · 3 Oct 2026