Enghouse CCaaS
APIyesOSS—FREE—DOCS4/5
EC6.9#24 of 126
outWeb—Windows—Mac—Linux—Android—iOS
Ranked in Call Center Software ·No free plan on record
About
Enghouse CCaaS is ranked #24 of 126 in call center software on Inferse, made by Enghouse CCaaS (Markham, Ontario, Canada). It runs on API, Web.
Compared on call center software
- Outbound dialer
- Yesenghouseinteractive.com
Facts
- Product
- Enghouse CCaaS is a cloud-based contact center platform for handling customer interactions across multiple channels.enghouseinteractive.com · 3 Oct 2026
- Channels
- The platform supports voice, email, chat, SMS, social media, and video interactions.enghouseinteractive.com · 3 Oct 2026
- Contact center features
- Listed capabilities include inbound and outbound voice, automatic call distribution, IVR and self-service, recording, and reporting dashboards.enghouseinteractive.com · 3 Oct 2026
- AI and quality
- AI features include interaction evaluation, customer sentiment insights, agent assistance, and natural-language self-service.enghouseinteractive.com · 3 Oct 2026
- Integrations
- Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow.enghouseinteractive.com · 3 Oct 2026
- APIs
- The product page says APIs and toolkits can connect CRM, workforce management, and other applications using a standard API.enghouseinteractive.com · 3 Oct 2026
- Platform access
- Enghouse’s CCaaS overview describes access through an intuitive web-based interface and integrations through open APIs.info.enghouseinteractive.com · 3 Oct 2026
- Recording limit
- The capability table lists 90 days of recording storage for both Standard and Advanced tiers.enghouseinteractive.com · 3 Oct 2026
- Optional capabilities
- Listed add-ons include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns, and PCI payment options.enghouseinteractive.com · 3 Oct 2026
- Support
- The capabilities table lists 24/7 support.enghouseinteractive.com · 3 Oct 2026
- Security
- An Enghouse announcement says Enghouse Interactive Americas earned ISO 27001 certification for its security management system covering customer data in public CCaaS and private cloud contact center solutions.enghouseinteractive.com · 3 Oct 2026
- Intended users
- Enghouse describes the service as scalable from 10 to 10,000 seats, regardless of agent location.enghouseinteractive.com · 3 Oct 2026
- Pricing
- The product page invites prospective customers to request a demo and contact Enghouse but does not display a price.enghouseinteractive.com · 3 Oct 2026
Company
- Founded
- 1984enghouseinteractive.com · 28 Sept 2026
- Headquarters
- Markham, Ontario, Canadaenghouseinteractive.com · 28 Sept 2026
Best Enghouse CCaaS alternatives
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Where it ranks on Inferse
Sources
- enghouseinteractive.com/products/enghouse-ccaas/· checked 3 Oct 2026
- info.enghouseinteractive.com/rs/547-FBA-390/images/Contact_Center_as· checked 3 Oct 2026
- enghouseinteractive.com/news/enghouse-interactive-americas-earn· checked 3 Oct 2026
- enghouseinteractive.com/products/enabling-technologies/cti-conn· checked 28 Sept 2026