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Freshservice

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About

Freshservice is ranked #5 of 109 in IT asset management software on Inferse. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $19/mo.

Compared on IT asset management software

Free plan
Nofreshworks.com
SLA management
Yesfreshworks.com
IT asset management
Yesfreshworks.com

Facts

Free plan
Nofreshworks.com · 23 Sept 2026
Paid from
19freshworks.com · 23 Sept 2026
Purpose
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.freshworks.com · 29 Sept 2026
IT service management
Its service desk supports incident, change, and problem management, service catalogs, knowledge management, and SLA policies.freshworks.com · 29 Sept 2026
AI
Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends.freshworks.com · 29 Sept 2026
IT asset management
The product describes asset lifecycle management, discovery across on-premises, cloud, and hybrid environments, and a continuously updated CMDB.freshworks.com · 29 Sept 2026
IT operations
IT operations features include alert management, on-call management, major incident management, service health monitoring, and a status page.freshworks.com · 29 Sept 2026
Integrations
Freshworks says its Marketplace offers 1,000+ ready-to-install integrations and highlights Microsoft Teams, Slack, TeamViewer, Jira, and Azure AD.freshworks.com · 29 Sept 2026
Security
Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2.freshworks.com · 29 Sept 2026
Compliance
The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans.freshworks.com · 29 Sept 2026
Mobile and API
The pricing comparison lists Freshservice apps for iOS and Android and RESTful API access, with API rate limits varying by plan from 100 to 500 calls per minute.freshworks.com · 29 Sept 2026
Trial
The integrations page advertises a 14-day free trial with no credit card required.freshworks.com · 29 Sept 2026
Who it serves
Freshservice is positioned for IT teams and also describes service management for enterprise departments such as HR and Legal.freshworks.com · 29 Sept 2026

Best Freshservice alternatives

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8.7 GLPI €19/mo first paid tier Free trial 8.7 xAssets ITAM $60/mo first paid tier Free plan 8.5 Open-AudIT $33.25/mo first paid tier Free plan 8.5 LICENSEWARE $0.28/mo first paid tier Free plan 8.1 Snipe-IT $39.99/mo first paid tier Open source 8.0 License Dashboard See plans price on the maker's page

Where it ranks on Inferse

Sources