Best Enterprise Service Management Software in 2026
Updated
In short: Automation Anywhere Document Automation is ranked #1 of 30 as of 7 October 2026, ahead of Vivantio and Hornbill IT Asset Management. The lowest first paid tier on this page is Xurrent IMR at $6/mo.
When service requests span IT and other departments, the right enterprise service management software depends on the processes and teams you need to accommodate. Compared on service catalogs, employee portals, knowledge bases, and workflow automation, the entries provide points of reference for how people find support and how work moves along. Vivantio, Hornbill IT Asset Management, and Ivanti Neurons for Enterprise Service Management are among the options shown. Asset management and non-IT department support help frame service scope; deployment, free-plan availability, and paid-from pricing add operational and budget considerations.
30 enterprise service management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Enterprise Service Management Software, one module each. A lit port is something its maker publishes; 14 of the 25 on this page have a public API.
- 01 Automation Anywhere Document Automation API yesOSS not on recordFREE yesDOCS 7.3Free
- 02 Vivantio API yesOSS not on recordFREE yesDOCS 7.3$49/mo
- 03 Hornbill IT Asset Management API yesOSS not on recordFREE not on recordDOCS 6.9
- 04 Ivanti Neurons for Enterprise Service Management API yesOSS not on recordFREE not on recordDOCS 6.9
- 05 USU Knowledge Management API yesOSS not on recordFREE not on recordDOCS 6.9
- 06 Freshservice API yesOSS not on recordFREE not on recordDOCS 6.8$19/mo
- 07 Gfacility API yesOSS not on recordFREE not on recordDOCS 6.8
- 08 iET Enterprise Service Management API yesOSS not on recordFREE not on recordDOCS 6.8
- 09 HaloITSM API yesOSS not on recordFREE not on recordDOCS 6.7$83333.33/mo
- 10 InvGate Service Desk API yesOSS not on recordFREE not on recordDOCS 6.7$41.67/mo
- 11 TOPdesk API yesOSS not on recordFREE not on recordDOCS 6.7£51/mo
- 12 Xurrent IMR API yesOSS not on recordFREE not on recordDOCS 6.7$6/mo
- 13 ZentraITSM API yesOSS not on recordFREE not on recordDOCS 6.7$19/mo
- 14 SysAid API yesOSS not on recordFREE not on recordDOCS 6.6$89/mo
- 15 IFS Enterprise Service Management API not on recordOSS not on recordFREE not on recordDOCS 5.5
- 16 TeamDynamix DEX API not on recordOSS not on recordFREE not on recordDOCS 5.5
- 17 Matrix42 FastViewer API not on recordOSS not on recordFREE not on recordDOCS 5.4€45/mo
- 18 SymphonyAI IT Service Management API not on recordOSS not on recordFREE not on recordDOCS 5.4
- 19 EasyVista Service Manager API not on recordOSS not on recordFREE not on recordDOCS 5.3
- 20 OpenText Service Management API not on recordOSS not on recordFREE not on recordDOCS 5.3
- 21 Alemba Service Manager API not on recordOSS not on recordFREE not on recordDOCS 5.2
- 22 Hornbill Service Manager API not on recordOSS not on recordFREE not on recordDOCS 5.2
- 23 Keolux One API not on recordOSS not on recordFREE not on recordDOCS 5.2€420/mo
- 24 ManageEngine ServiceDesk Plus API not on recordOSS not on recordFREE not on recordDOCS 5.2$13/mo
- 25 ServiceNow Enterprise Service Management API not on recordOSS not on recordFREE not on recordDOCS 5.2
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Non-IT departments | Service catalog |
|---|---|---|---|---|---|---|---|---|
| 1 | Automation Anywhere Document Automation | 7.3 | Free plan | Free | — | — | Yes | Yes |
| 2 | Vivantio | 7.3 | No | $49/mo | No | — | Yes | Yes |
| 3 | Hornbill IT Asset Management | 6.9 | No | — | Yes | — | Yes | Yes |
| 4 | Ivanti Neurons for Enterprise Service Management | 6.9 | No | — | — | — | Yes | Yes |
| 5 | USU Knowledge Management | 6.9 | No | — | — | — | Yes | Yes |
| 6 | Freshservice | 6.8 | No | $19/mo | No | — | — | — |
| 7 | Gfacility | 6.8 | No | — | No | — | Yes | Yes |
| 8 | iET Enterprise Service Management | 6.8 | No | — | — | — | Yes | Yes |
| 9 | HaloITSM | 6.7 | No | $83333.33/mo | No | — | Yes | Yes |
| 10 | InvGate Service Desk | 6.7 | No | $41.67/mo | No | — | — | — |
| 11 | TOPdesk | 6.7 | No | £51/mo | No | — | — | — |
| 12 | Xurrent IMR | 6.7 | No | $6/mo | No | 5 /user/mo | — | — |
| 13 | ZentraITSM | 6.7 | No | $19/mo | No | 19 /user/mo | Yes | Yes |
| 14 | SysAid | 6.6 | No | $89/mo | No | — | — | — |
| 15 | IFS Enterprise Service Management | 5.5 | No | — | — | — | Yes | Yes |
| 16 | TeamDynamix DEX | 5.5 | No | — | — | — | Yes | Yes |
| 17 | Matrix42 FastViewer | 5.4 | No | €45/mo | No | — | Yes | Yes |
| 18 | SymphonyAI IT Service Management | 5.4 | No | — | — | — | Yes | Yes |
| 19 | EasyVista Service Manager | 5.3 | No | — | No | — | — | — |
| 20 | OpenText Service Management | 5.3 | No | — | — | — | Yes | Yes |
| 21 | Alemba Service Manager | 5.2 | No | — | — | — | Yes | Yes |
| 22 | Hornbill Service Manager | 5.2 | No | — | Yes | — | Yes | Yes |
| 23 | Keolux One | 5.2 | No | €420/mo | No | — | Yes | Yes |
| 24 | ManageEngine ServiceDesk Plus | 5.2 | No | $13/mo | Yes | — | — | — |
| 25 | ServiceNow Enterprise Service Management | 5.2 | No | — | — | — | Yes | Yes |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which enterprise service management software is ranked first on Inferse?
Automation Anywhere Document Automation is ranked #1 of 30 with a score of 7.3. Vivantio is second and Hornbill IT Asset Management third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Xurrent IMR has the lowest first paid tier we found: $6/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.