HelpDesk

helpdesk.com · checked 21 Oct 2026

#13 · Help desk software

Visit helpdesk.com ↗ Alternatives HelpDesk vs Andrea Helpdesk

How it plugs in

YesPublic API

NoOpen source

TrialFree tier

Signal on Help desk software7.7#13 of 101

HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform.

Pricing

Essentialper user/month billed annually; $25/user/month month to month · AI Agent · shared inbox · ticketing · workflows · reporting · 10,000 API calls/month$19/mo
Growthper user/month billed annually; $99/user/month month to month · 200 AI Agent resolutions · chat and ticket summaries · advanced reporting · team collaboration · 20,000 API calls/month$79/mo
Enterprisecustom pricing · Dedicated onboarding · SLAs · account manager · custom API allowance · SAML 2.0 SSO · audit logs · white labelOn request

As helpdesk.com lists them, checked 21 Oct 2026.

Near it

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Runs on

Web
Windows
Mac
Linux
iOS
Android

Facts

Website: helpdesk.com
Price: From $19/mo
Free trial: Yes
AI replies: AI drafts reply suggestions from prior ticket conversations and lets agents edit them before sending.
AI summaries: Ticket summaries show the subject, main issue, progress and suggested next steps.
AI tagging: AI tag suggestions categorize tickets to improve tracking and routing.
AI text tools: Text enhancements can change tone, expand responses, and correct grammar or spelling.
Auto-assignment: Round-robin auto-assignment distributes tickets across agents to balance workloads.
Automation: Rules can assign, tag, prioritize and follow up on tickets automatically.
Channels: The platform combines email, live chat, AI Agent and social messaging channels in one inbox.
Collaboration: Teams can use assignments, private notes, followers, collision detection and shared context on tickets.
Company facts: Gartner lists the company as founded in 2002, headquartered in Boston, with 201–500 employees and reported annual revenue of $50M–$250M.
Company identity: Text, Inc. is the company behind HelpDesk.com, LiveChat, ChatBot.com and Text; the parent company is Text S.A.
Customer portal: Yes
Desktop support: The pricing page lists desktop apps for macOS and Windows, alongside a browser web app.

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