ICTContact

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About

ICTContact is ranked #15 of 126 in call center software on Inferse, made by ICTContact (Multan, Pakistan). It runs on API, Linux, Self-hosted, Web. A free trial is offered. Paid plans start at $399/mo.

Compared on call center software

Free plan: Noictcontact.com

Facts

Free plan: Noictcontact.com · 20 Sept 2026
Purpose: ICTContact is contact center software for inbound and outbound operations, combining communications, CRM, IVR, and automation.ictcontact.com · 28 Sept 2026
Channels: The platform supports voice, SMS, email, WhatsApp, and other digital communications from one platform.ictcontact.com · 28 Sept 2026
AI voice agent: Its AI voice agent can look up and update CRM records, schedule callbacks, send SMS during a call, and hand off to a live agent; the feature is included in Service Provider Edition.ictcontact.com · 28 Sept 2026
Dialing: Outbound dialing options include progressive, preview, power, and manual dialing; the feature comparison lists predictive dialing support as an add-on.ictcontact.com · 28 Sept 2026
CRM integrations: The integration guide names Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, and says other systems with REST or SOAP APIs can connect.ictcontact.com · 28 Sept 2026
AI integration: ICTContact integrates with Google Dialogflow for AI-powered customer conversations.ictcontact.com · 28 Sept 2026
Monitoring and reports: Features include real-time monitoring of campaigns, calls, queues, and agent activity, plus call detail and performance reports.ictcontact.com · 28 Sept 2026
Security and compliance: The features page describes role and permission management and TCPA compliance support; it also lists AMD and DNC support.ictcontact.com · 28 Sept 2026
Deployment and control: Enterprise Edition is installed on the customer’s own servers, and the maker says the customer owns the install and the data stays with them.ictcontact.com · 28 Sept 2026
System requirements: The user guide lists Red Hat, Rocky Linux, and CentOS versions 8.x and 9.x, as well as Docker, as setup options.ictcontact.com · 28 Sept 2026
Free edition: The maker describes a community edition that is free to download and install.ictcontact.com · 28 Sept 2026
Trial and support: The pricing page offers a free trial without stating its duration, and says both plans include support plus two weeks of free support after installation and setup.ictcontact.com · 28 Sept 2026
Support resources: ICTContact provides user guides, manuals, presentation guides, walkthrough videos, and control-panel screenshots.ictcontact.com · 28 Sept 2026
Intended users: The maker says Enterprise Edition is aimed at small to medium businesses and Service Provider Edition at larger operations or ITSPs.ictcontact.com · 28 Sept 2026