Jack The Butler
Ranked in SMS Chatbot Software ·Free plan
About
Jack The Butler is an open-source AI concierge for hotels and hospitality properties. It combines WhatsApp, SMS, email, and web chat in a unified inbox, where it can handle routine guest requests and route more complex issues to staff with context. A knowledge base trained on property information supports guest responses. Jack supports Anthropic Claude, OpenAI GPT, Ollama, and built-in local AI models. It is self-hosted, and its documentation says guest data stays on the property's server. Local AI can work offline without API costs, but responses are simpler and models require about 2 GB of RAM. WhatsApp connects through the WhatsApp Business API, SMS through Twilio, and property email through SMTP/IMAP. Deployment options include one-click cloud deployment and Docker installation. Its REST API covers conversations, guests, tasks, knowledge-base entries, staff, and settings, with limits of 100 standard requests per minute and 10 bulk-operation requests per minute. The Free plan costs 0.00 USD per free; hosting and AI API usage may cost extra.
Who it is for
It suits hotels, vacation rentals, hostels, and property managers that want self-hosted guest messaging and AI responses. Teams needing custom integrations can use its REST API and supported messaging connections.
What is good
- Unifies WhatsApp, SMS, email, and web chat.
- Supports several hosted and local AI options.
- Self-hosted, with guest data staying on the property's server.
- Provides a REST API for conversations and related records.
What to know first
- Hosting and AI API use may cost extra.
- Local AI responses are simpler.
- Local models require about 2 GB of RAM.
- API limits bulk operations to 10 requests per minute.
Verdict
Jack The Butler combines hospitality messaging, property-specific knowledge, and self-hosting. Teams should account for hosting or AI API costs, and weigh local AI's simpler responses against its offline operation.
Compared on SMS chatbot software
- Free plan
- Yesjackthebutler.com
- AI responses
- Yesjackthebutler.com
- Workflow builder
- Yesjackthebutler.com
- Two-way SMS
- Yesjackthebutler.com
- MMS support
- Yesjackthebutler.com
- API access
- Yesjackthebutler.com
Facts
- Purpose
- Jack is an open-source AI concierge that handles hotel and hospitality guest communication across messaging channels.jackthebutler.com · 2 Oct 2026
- Inbox
- Its unified inbox supports WhatsApp, SMS, email, and web chat.jackthebutler.com · 2 Oct 2026
- AI providers
- Jack supports Anthropic Claude, OpenAI GPT, Ollama, and built-in local AI models.jackthebutler.com · 2 Oct 2026
- Guest handling
- Jack can answer routine requests automatically and route complex issues to staff with context.jackthebutler.com · 2 Oct 2026
- Knowledge base
- The knowledge base can be trained on property information for guest responses.jackthebutler.com · 2 Oct 2026
- Integrations
- WhatsApp connects through WhatsApp Business API, SMS through Twilio, and property email through SMTP/IMAP.jackthebutler.com · 2 Oct 2026
- Data control
- Jack is self-hosted, and its documentation says guest data stays on the property's server.jackthebutler.com · 2 Oct 2026
- Offline AI
- Local AI runs on the server without API costs and can work offline, though its responses are simpler and it requires about 2 GB of RAM for models.jackthebutler.com · 2 Oct 2026
- Costs
- The maker estimates hosting at about $5–10 per month for production and AI API use at about $5–20 per month, while local AI has no API cost.jackthebutler.com · 2 Oct 2026
- Deployment
- The maker documents one-click cloud deployment and Docker installation, and the repository lists Mac, Windows, and Linux Docker options.github.com · 2 Oct 2026
- API
- Jack provides a REST API for conversations, guests, tasks, knowledge-base entries, staff, and settings.jackthebutler.com · 2 Oct 2026
- API limit
- The documented API rate limits are 100 standard requests per minute and 10 bulk-operation requests per minute.jackthebutler.com · 2 Oct 2026
- Audience
- The product documentation names hotels, vacation rentals, hostels, and property managers as intended users.jackthebutler.com · 2 Oct 2026
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Sources
- jackthebutler.com/docs/getting-started/introduction/· checked 2 Oct 2026
- jackthebutler.com/docs/features/channels/· checked 2 Oct 2026
- jackthebutler.com/docs/configuration/ai-providers/· checked 2 Oct 2026
- github.com/JackTheButler/JackTheButler· checked 2 Oct 2026
- jackthebutler.com/docs/api/rest/· checked 2 Oct 2026