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Neocase HR Case Management

APIyesOSS—FREE—DOCS3/5
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Ranked in Case Management Software ·No free plan on record

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About

Neocase HR Case Management centralizes employee inquiries, assigns requests to HR agents and tracks handling for request traceability. Its AI-powered knowledge base provides profile-tailored HR answers for employee self-service. Case management includes SLA and OLA tracking, escalations, alerts and performance monitoring. AI features support natural-language queries, automatic translation and routing to an appropriate HR manager; intelligent routing can consider employee profiles, request content, agent workload and skills. Employees can submit requests through a web portal, mobile app, email, Microsoft Teams virtual agent or telephone, and can chat with Neo in Teams for case and knowledge management. Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR and The Access Group, as well as APIs and custom connectors. It lists ISO 27001 and GDPR compliance, with data hosting in Europe for EMEA customers and the United States for North American customers. Support is included at Starter, Advanced and Advanced+ levels. The cloud-based modular offering is tailored to HR Shared Services Centers and supports mid-sized and large organizations. Pricing is based on employee users and certain feature usage; no public price is listed.

Who it is for

Neocase is aimed at HR Shared Services Centers and mid-sized or large organizations handling employee requests through multiple channels. It may suit teams that need HR case routing, knowledge self-service and integrations with listed HR platforms.

What is good

  • Supports web, mobile, email, Teams and telephone intake.
  • Includes SLA tracking, OLAs and escalations.
  • Lists APIs and prebuilt HR platform connectors.
  • Lists ISO 27001 and GDPR compliance.

What to know first

  • No public price is listed.
  • Pricing varies by employee users and feature usage.

Verdict

Neocase brings case tracking, employee self-service and request routing into a cloud-based HR service. Its modular, usage-based pricing has no public rate, so teams should assess fit with their employee and feature needs.

Compared on case management software

Workflow automation
Yesneocasesoftware.com

Facts

Purpose
Neocase HR Case Management centralizes HR inquiries, tracks their handling, assigns them to HR agents, and supports request traceability.neocasesoftware.com · 30 Sept 2026
Knowledge base
Its AI-powered knowledge base provides HR answers tailored to employees’ profiles and supports self-service.neocasesoftware.com · 30 Sept 2026
Case handling
The case management module includes SLA tracking, OLAs, escalations, alerts, and performance monitoring.neocasesoftware.com · 30 Sept 2026
AI features
Neocase describes AI features for natural-language queries, automatic translation, and routing requests to the appropriate HR manager.neocasesoftware.com · 30 Sept 2026
Request routing
Its intelligent auto-routing can distribute requests using employee profiles, request content, HR agent workload, and agent skills.neocasesoftware.com · 30 Sept 2026
Integrations
Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, and describes APIs and custom connectors.neocasesoftware.com · 30 Sept 2026
Microsoft Teams
Employees can use Microsoft Teams on a computer or mobile phone to chat with Neo for case management and knowledge management.neocasesoftware.com · 30 Sept 2026
Security and compliance
Neocase lists ISO 27001 and GDPR compliance and says data hosting is in Europe for EMEA customers and the United States for North American customers.neocasesoftware.com · 30 Sept 2026
Support
Neocase offers three support levels—Starter, Advanced, and Advanced+—with support included at each level.neocasesoftware.com · 30 Sept 2026
Intended customers
Neocase describes its HR solution as tailored to HR Shared Services Centers and its broader services as supporting mid-sized and large organizations.neocasesoftware.com · 30 Sept 2026
Availability
Neocase describes its HR self-service solution as cloud-based and says employees can use a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone to submit requests.neocasesoftware.com · 30 Sept 2026
Pricing basis
Neocase says its modular offering is priced according to employee users and usage of certain features.neocasesoftware.com · 30 Sept 2026

Company

Headquarters
La Garenne-Colombes, France; Auburndale, Massachusetts, USAneocasesoftware.com · 23 Sept 2026

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Where it ranks on Inferse

Sources