Proactivanet ITSM

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

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About

Proactivanet ITSM is ranked #9 of 50 in IT SLA management software on Inferse. It runs on Android, API, iOS, Web.

Compared on IT SLA management software

Root-cause analysis: Yesproactivanet.com
Known-error database: Yesproactivanet.com
Workaround tracking: Yesproactivanet.com
Permanent-fix tracking: Yesproactivanet.com
Deployment options: hybridproactivanet.com

Facts

Purpose: Proactivanet ITSM is presented as software for automating IT service processes, improving support efficiency and user experience, and reducing costs.proactivanet.com · 3 Oct 2026
Service catalog: Its catalog includes incidents, requests, knowledge base, service levels, suppliers, service catalog and portfolio, problems, changes, releases, continuity management, remote control, and a multichannel chatbot.proactivanet.com · 3 Oct 2026
Automation: The product automates incident creation and repetitive requests to improve technician productivity and reduce costs.proactivanet.com · 3 Oct 2026
ITAM connection: Native ITAM and ITSM integration can link incidents and requests bidirectionally with assets.proactivanet.com · 3 Oct 2026
Integrations: The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software.proactivanet.com · 3 Oct 2026
Collaboration tools: The Service Desk page lists integration with MS Teams, Telegram, WhatsApp, and Slack.proactivanet.com · 3 Oct 2026
Browser access: The interface works from anywhere and on any platform without downloading or installing a client.proactivanet.com · 3 Oct 2026
Mobile app: The Service Desk page says a mobile application is available for creating and resolving incidents and requests.proactivanet.com · 3 Oct 2026
Identity: The architecture page says Proactivanet supports Active Directory, SAML, and LDAP integration for administration and single sign-on.proactivanet.com · 3 Oct 2026
Security certifications: The vendor says Proactivanet is certified to ISO 9001, ISO 20000, ISO 27001, ISO 27017, and Spain’s National Security Scheme.proactivanet.com · 3 Oct 2026
ITIL alignment: The vendor reports 18 certified practices on its certification page, including incident, problem, change, service desk, service catalog, and supplier management.proactivanet.com · 3 Oct 2026
Support: The Partner Hub provides access to documentation and technical resources, and a support center for opening and tracking tickets with the technical team.proactivanet.com · 3 Oct 2026
Company history: The company history says Proactivanet software was developed in 2001, after the founders established the first group company in Gijón, Spain, in 1998.proactivanet.com · 3 Oct 2026