OMNITRACKER IT Service Management Center
Ranked in Business Process Management Software ·No free plan on record
About
OMNITRACKER IT Service Management Center supports IT service processes across the service desk and IT operations. It lists 15 certified ITIL practices, including incident, change, knowledge, problem, service request, and service configuration management. Teams can configure workflows, forms, and permissions through its low-code platform, while AI can automate routine tasks and may reduce ticket processing time. Deployment is available on-premises, in hybrid environments, or in the cloud. The vendor says AI models and services can run on-premises with role-based access controls and auditable AI activity logs. Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems. An Automation Interface connects external systems with scripts and automates tasks. The product also supports root-cause analysis, a known-error database, and workaround and permanent-fix tracking. OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications. It is licensed exclusively to business customers and public institutions; pricing is available on request.
Who it is for
This product is for business customers and public institutions managing IT service work across service desks and IT operations. It may suit teams that need configurable workflows, multiple deployment options, or on-premises AI operation.
What is good
- 15 certified ITIL practices
- On-premises, hybrid, and cloud deployment
- Low-code workflow, form, and permission configuration
- Automation Interface connects external systems
What to know first
- Pricing is available on request
- Licensed exclusively to businesses and public institutions
Verdict
OMNITRACKER IT Service Management Center combines ITIL service processes with configurable workflows, integrations, and deployment choices. Business customers and public institutions can request pricing and a live demo of about 30 minutes.
Compared on business process management software
- Root-cause analysis
- Yesomnitracker.com
- Known-error database
- Yesomnitracker.com
- Workaround tracking
- Yesomnitracker.com
- Permanent-fix tracking
- Yesomnitracker.com
- Deployment options
- hybridomnitracker.com
Facts
- Purpose
- The ITSM Center supports IT service processes across the service desk and IT operations.omnitracker.com · 7 Oct 2026
- AI automation
- AI can automate routine tasks, and the product page says AI-supported automation can reduce ticket processing time.omnitracker.com · 7 Oct 2026
- ITIL practices
- The product page lists 15 certified ITIL practices, including incident, change, knowledge, problem, service request, and service configuration management.omnitracker.com · 7 Oct 2026
- Customization
- Users can configure workflows, forms, and permissions through the low-code platform.omnitracker.com · 7 Oct 2026
- Deployment
- It is available on-premises, in a hybrid environment, or in the cloud.omnitracker.com · 7 Oct 2026
- Security
- The vendor says AI models and services can run on-premises, with role-based access controls and auditable AI activity logs.omnitracker.com · 7 Oct 2026
- Certifications
- The product page lists ISO 9001 and ISO 27001 certifications, ITIL certification, EU hosting, and IDW PS 880 and IDW PS 951 audits.omnitracker.com · 7 Oct 2026
- Integrations
- Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems.omnitracker.com · 7 Oct 2026
- APIs
- The platform provides an Automation Interface for connecting external systems with scripts and automating tasks.omnitracker.com · 7 Oct 2026
- Support
- OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications.omnitracker.com · 7 Oct 2026
- Demo
- The vendor offers a live demo lasting about 30 minutes.omnitracker.com · 7 Oct 2026
- Customer segment
- The vendor says its solutions are licensed exclusively for business customers and public institutions.omnitracker.com · 7 Oct 2026
- Company
- OMNINET GmbH was founded in 1995 by Dr. Joachim Lenzer and is headquartered in Eckental near Nuremberg, Germany.omnitracker.com · 7 Oct 2026
Company
- Founded
- 1995omnitracker.com · 28 Sept 2026
- Headquarters
- Eckental near Nuremberg, Germanyomnitracker.com · 28 Sept 2026
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Where it ranks on Inferse
Sources
- omnitracker.com/en-en/products/itsm-software/· checked 7 Oct 2026
- omnitracker.com/en/products/interfaces/· checked 7 Oct 2026
- omnitracker.com/en-en/services/consulting/operations/· checked 7 Oct 2026
- omnitracker.com/en/itsm-solutions/· checked 7 Oct 2026
- omnitracker.com/en-en/about-us/the-company/· checked 7 Oct 2026
- omnitracker.com/en/about-us/kontakt/· checked 7 Oct 2026