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QStory Workforce Management

API—OSS—FREE—DOCS4/5
QW5.3#22 of 36
outWeb—Windows—Mac—LinuxoutAndroidoutiOS

Ranked in Contact Center Workforce Management Software ·No free plan on record

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About

QStory Workforce Management is ranked #22 of 36 in contact center workforce management software on Inferse. It runs on Android, iOS, Web.

Compared on contact center workforce management software

Volume forecasting
Yesqstory.ai
Adherence tracking
Yesqstory.ai
Intraday management
Yesqstory.ai
Agent self-service
Yesqstory.ai
Deployment model
cloudqstory.ai

Facts

Product
QStory describes itself as an AI-native, cloud-native workforce management platform for contact centers, covering forecasting, scheduling, real-time adherence, and dynamic demand response.qstory.ai · 2 Oct 2026
Forecasting
The forecasting module models scenarios, accounts for events such as seasonal peaks and planned outages, and tracks forecast accuracy against volume and average handling time targets.qstory.ai · 2 Oct 2026
Forecast inputs
Users can import historical contact data or bring in an existing forecast from Excel or another platform.qstory.ai · 2 Oct 2026
Scheduling
QStory supports agent self-service for shift swaps, breaks, and schedule adjustments, with guardrails that align changes to demand and service levels.qstory.ai · 2 Oct 2026
Back office
QStory’s Work Item Manager can accept tasks by CSV or connect to systems such as Zendesk or Salesforce, and can prioritize work based on urgency and agent skills.qstory.ai · 2 Oct 2026
Security
QStory lists role-based access controls, audit logs, encryption in transit and at rest, and support for relevant frameworks such as GDPR and ISO; detailed information is available by requesting its security pack.qstory.ai · 2 Oct 2026
Certification
QStory says it renewed its ISO 27001 certification for 2026–2029.qstory.ai · 2 Oct 2026
Deployment
QStory describes the platform as fully cloud-native and says it does not require on-premise infrastructure.qstory.ai · 2 Oct 2026
Mobile access
QStory says agents can access WFM through mobile, and its Agent App is available on Google Play for Android.qstory.ai · 2 Oct 2026
Support
After go-live, QStory lists dedicated account support, training and onboarding resources, product updates, and workforce planning guidance; support options and service levels depend on the plan.qstory.ai · 2 Oct 2026
Trial and demo
QStory offers live demos and, in many cases, pilot opportunities; it does not state a self-serve free trial or trial duration on this page.qstory.ai · 2 Oct 2026
Who it serves
QStory says it serves contact centers from small teams to large enterprises in sectors including financial services, telecom, retail, healthcare, travel, public sector, and BPO.qstory.ai · 2 Oct 2026

Company

Headquarters
London, United Kingdomqstory.ai · 28 Sept 2026

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Where it ranks on Inferse

Sources