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8x8 Contact Center

APIyesOSS—FREE—DOCS4/5
8C8.2#3 of 126
outWeboutWindowsoutMac—LinuxoutAndroidoutiOS

Ranked in Call Center Software ·No free plan on record

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About

8x8 Contact Center brings agents, tools and customer interactions together in a contact center platform. It supports voice, chat, email, SMS, RCS, video and social channels, alongside inbound calling, outbound dialing and an IVR builder. Its AI features include conversational AI, agent assistance, routing and self-service flows. Analytics include speech analytics, unified interaction data and a supervisor workspace; workforce tools cover forecasting, scheduling and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics and 8x8's local CRM. These integrations support screen pops, click-to-dial, chat management and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings and reporting. 8x8 describes security measures including role-based access, SSO and MFA, encryption in transit and at rest, configurable password policies and fraud monitoring. Pricing is a custom plan, with quotes available through sales; no free plan is listed.

Who it is for

The platform suits contact center teams that need voice and digital channels alongside workforce tools, analytics and CRM integrations. Its APIs may also fit teams building around contact center data and interactions.

What is good

  • Supports voice, chat, email, SMS, RCS, video and social
  • AI routing, agent assistance and self-service flows
  • Forecasting, scheduling and workforce tracking
  • CRM integrations include Salesforce and Zendesk
  • APIs cover calls, campaigns, recordings and reporting

What to know first

  • No free plan is listed
  • Pricing requires requesting a custom quote

Verdict

8x8 Contact Center brings multichannel interactions, AI functions, analytics and workforce tools into one platform. Pricing is custom, so teams need to contact sales for a quote.

Compared on call center software

Free plan
No8x8.com

Facts

Inbound calling
Yes8x8.com · 23 Sept 2026
Outbound dialer
Yes8x8.com · 23 Sept 2026
IVR builder
Yes8x8.com · 23 Sept 2026
Digital channel scope
omnichannel8x8.com · 23 Sept 2026
Workforce management
Yes8x8.com · 23 Sept 2026
Purpose
8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform.8x8.com · 28 Sept 2026
Channels
The platform supports voice, chat, email, SMS, RCS, video, and social channels.8x8.com · 28 Sept 2026
AI
Its AI features include conversational AI, agent assistance, AI routing, and self-service flows.8x8.com · 28 Sept 2026
Analytics
Contact Center features speech analytics, unified interaction data, and a supervisor workspace.8x8.com · 28 Sept 2026
Workforce tools
The platform offers forecasting, scheduling, and tracking to help optimize workforce performance.8x8.com · 28 Sept 2026
Integrations
Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM.help.8x8.com · 28 Sept 2026
CRM integration features
CRM integrations support features such as screen pops, click-to-dial, chat management, and single sign-on.help.8x8.com · 28 Sept 2026
APIs
Contact Center APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting.help.8x8.com · 28 Sept 2026
Security
8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring.8x8.com · 28 Sept 2026
Compliance
The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II.8x8.com · 28 Sept 2026
Support
8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources.8x8.com · 28 Sept 2026
Deployment
8x8 says its hardened communications platform migration strategy supports deployments in days with minimal disruption.8x8.com · 28 Sept 2026
Pricing
8x8 describes Contact Center pricing as a custom plan and directs prospective customers to request a quote or chat with sales.8x8.com · 28 Sept 2026

Company

Founded
19878x8.com · 28 Sept 2026
Headquarters
Campbell, California, United States8x8.com · 28 Sept 2026

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Where it ranks on Inferse

Sources