Serviceaide ITSM
Input—per 1M tokens
Output—per 1M tokens
Context—tokens
WeightsClosed
About
Serviceaide ITSM is ranked #41 of 108 in IT Asset Management Software on Inferse, made by Serviceaide ITSM (Santa Clara, California, United States). It runs on API, Self-hosted, Web, Windows. There is no free plan.
Compared on IT Asset Management Software
- Workflow approvals
- Yesserviceaide.com
- Impact assessment
- Yesserviceaide.com
- Stakeholder communications
- Yesserviceaide.com
- Change analytics
- Yesserviceaide.com
- Audit trail
- Yesserviceaide.com
- Deployment model
- hybridserviceaide.com
- Included users
- 30 usersserviceaide.com
Facts
- Free plan
- Noserviceaide.com · 20 Sept 2026
- Purpose
- ChangeGear provides change management and IT service management, with cloud and on-premises deployment options.serviceaide.com · 2 Oct 2026
- Change workflows
- It supports ITIL, DevOps, and business change workflows, with audit trails, CAB tools, change calendars, and automated approvals.serviceaide.com · 2 Oct 2026
- Service desk
- The Service Desk offering includes incident, problem, change, and service request management, plus a self-service portal, dashboards, and knowledge base.serviceaide.com · 2 Oct 2026
- Automation and AI
- Features include a no-code workflow designer, Luma AI virtual agent, predictive analytics, and GenAI knowledge tools.serviceaide.com · 2 Oct 2026
- Integrations
- Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP.serviceaide.com · 2 Oct 2026
- Virtual agent channels
- The Luma Virtual Agent works through MS Teams, Slack, WhatsApp, WeChat, and browser widgets.serviceaide.com · 2 Oct 2026
- API
- ChangeGear provides a RESTful API for custom integrations.serviceaide.com · 2 Oct 2026
- Compliance
- The maker says ChangeGear supports ITIL, HIPAA, GDPR, ISO, SOC 2, NERC, and FERC compliance requirements and records changes with an audit trail.serviceaide.com · 2 Oct 2026
- On-premises requirements
- The listed technical requirements include Windows Server 2016+, Microsoft SQL Server 2016/2017/2019, .NET 4.8, IIS 10, and Hyper-V or VMware vSphere.serviceaide.com · 2 Oct 2026
- Add-on limits
- CMDB and Asset Management are available as add-ons across all tiers.serviceaide.com · 2 Oct 2026
- Implementation
- The pricing page lists typical implementation times of 8–12 weeks for Change Management and ITSM-ESM, and says final effort and services costs depend on scope, integrations, and customer requirements.serviceaide.com · 2 Oct 2026
- Support
- The maker's support page provides a ChangeGear demo portal link and directs customers to product-specific support portals.serviceaide.com · 2 Oct 2026
- Intended sectors
- The maker highlights energy and utilities, financial services, healthcare, government, manufacturing, and education as sectors for ChangeGear.serviceaide.com · 2 Oct 2026
Company
- Headquarters
- Santa Clara, California, United Statesserviceaide.com · 28 Sept 2026
Best Serviceaide ITSM alternatives
See all 12
8.8 xAssets ITAM $60/mo first paid tier Free plan 
8.3 LICENSEWARE $0.28/mo first paid tier Free plan 
8.2 Open-AudIT $33.25/mo first paid tier Free plan 
8.1 uControl Asset Management £833.33/mo first paid tier Free plan 
8.0 Snipe-IT $39.99/mo first paid tier Open source
7.9 Asset Infinity $130/mo first paid tier Free trial 
Where it ranks on Inferse
- Best IT Asset Management Software in 2026#41 of 108
- Best CMDB Software in 2026#9 of 33
- Best IT Help Desk Software in 2026#9 of 29
Sources
- serviceaide.com/terms-of-use· checked 20 Sept 2026
- serviceaide.com/products/changegear· checked 2 Oct 2026
- serviceaide.com/pricing· checked 2 Oct 2026
- serviceaide.com/resources/support· checked 2 Oct 2026