Best IT Help Desk Software in 2026
29 it help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | SLA management | |
|---|---|---|---|---|---|---|---|---|
| 1 | Desk365 | 8.9 | RecognisedAPIDocumented | $12/mo | Yes | — | Yes | View |
| 2 | GLPI | 8.5 | RecognisedAPIDocumented | €19/mo | Yes | — | Yes | View |
| 3 | Freshservice | 8.2 | RecognisedAPIDocumented | $19/mo | No | — | Yes | View |
| 4 | SysAid | 7.7 | RecognisedAPIDocumented | $89/mo | No | — | Yes | View |
| 5 | Alloy Navigator | 7.6 | RecognisedAPIDocumented | $19/mo | No | — | Yes | View |
| 6 | Request Tracker | 7.3 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 7 | osTicket | 7.1 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 8 | Jira | 7.1 | RecognisedAPIDocumented | $7.91/mo | — | — | — | View |
| 9 |  Serviceaide ITSM | 7.0 | RecognisedAPIDocumented | $2,800/mo | No | — | — | View |
| 10 |  Zammad | 6.9 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 11 | iTop | 6.8 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 12 |  iTop | 6.8 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 13 | KIX | 6.6 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 14 | SolarWinds Service Desk | 6.4 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 15 | OTOBO | 6.3 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 16 | Znuny | 6.2 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 17 |  Jitbit Helpdesk | 6.0 | RecognisedAPIDocumented | $24/mo | No | — | Yes | View |
| 18 | Mojo Helpdesk | 6.0 | RecognisedAPIDocumented | $14/mo | No | — | Yes | View |
| 19 | Genuity Helpdesk | 6.0 | RecognisedAPIDocumented | $39.99/mo | Yes | — | Yes | View |
| 20 | HaloITSM | 5.7 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 21 | Marval MSM | 5.6 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 22 |  HESK | 5.6 | RecognisedAPIDocumented | $199.99/mo | Yes | — | — | View |
| 23 | Track-It! | 5.5 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 24 | TOPdesk | 5.4 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 25 |  UniDesk | 5.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which it help desk software is ranked first on Inferse?
Desk365 is ranked #1 of 29 with a score of 8.9. GLPI is second and Freshservice third.
How many of these have a free plan?
13 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Jira has the lowest first paid tier we found: $7.91/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.